Xoxoday provides a dedicated onboarding team that manages end-to-end implementation of your rewards and recognition programme, handling all vendor-side tasks while partnering with your organisation on content, imagery, and integration work.
How Xoxoday structures programme implementation
Xoxoday takes a hands-on approach to getting your R&R programme live. Every new programme is assigned a structured onboarding team that covers the full implementation lifecycle — from initial discovery through to launch and ongoing optimisation. The team typically includes a project manager, an implementation manager, an R&R and Employee Engagement Consultant, and a sales point of contact. Each role has a clear remit, so your organisation always knows who owns what and where to direct questions at any stage of the rollout.What happens during the discovery phase
Before any configuration begins, the Xoxoday onboarding team conducts structured discovery calls with your stakeholders. These sessions surface your programme goals, budget structures, eligible populations, and any existing HR tech dependencies — such as Workday, SAP SuccessFactors, or Darwinbox — that the implementation needs to account for. The R&R Consultant uses these findings to recommend the right programme model. For example, an organisation running performance cycles in SAP SuccessFactors might implement an automated milestone recognition flow that triggers awards directly from manager approvals, without manual intervention from HR.What Xoxoday handles versus what your team owns
Xoxoday executes all vendor-side tasks efficiently — platform configuration, catalogue setup, approval workflow design, notification logic, and technical integrations with communication tools like Slack or Microsoft Teams. These are completed within agreed project timelines. Certain workstreams remain the responsibility of your organisation. Customising programme imagery, writing award category descriptions and internal communications, and coordinating internal IT access for integration tasks fall on the client side. This division ensures your branding and messaging reflect your culture, while Xoxoday handles the technical build.Ongoing support after go-live
Implementation does not end at launch. The Xoxoday team remains available post-go-live to support programme health — reviewing redemption data, flagging engagement drop-offs, and recommending adjustments as your workforce or business priorities evolve. For organisations with compliance requirements, Xoxoday’s infrastructure is built to ISO 27001 and SOC 2 Type II standards, which is relevant when scoping integrations that involve employee data flows. This model is not a full outsourced BPO arrangement where Xoxoday manages all programme operations indefinitely. It is a structured, collaborative implementation partnership — Xoxoday brings the platform expertise, tooling, and consultancy; your organisation brings the programme context, approvals, and content.Learn more: Xoxoday Help Centre — Customer support
What integrations does Xoxoday support?
HRIS, SSO, and communication tool integrations available on Xoxoday, including Workday, SAP SuccessFactors, Darwinbox, Slack, and Microsoft Teams.
What is the typical R&R implementation timeline?
Understand the phases, milestones, and dependencies that determine how long it takes to go live with a Xoxoday rewards and recognition programme.