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Xoxoday maintains five specialized organizational teams — Technology, Product Management, Implementation, Customer Support, and Customer Success — each led by a Vice President who reports directly to a named C-suite executive, ensuring clear accountability across the entire customer lifecycle.
Xoxoday structures its organisation around five core functions that collectively manage the full product and customer experience. This specialisation allows each team to develop deep domain expertise while remaining tightly coordinated with the functions they depend on. Technology Xoxoday’s Technology organisation — comprising engineering, DevOps, QA, and infrastructure — is led by a Vice President reporting to the Chief Technology Officer. This team is responsible for core platform development, system reliability, and compliance programmes including ISO 27001 certification and SOC 2 Type II attestation. Having a single accountable owner for all infrastructure and security decisions gives enterprise buyers a clear escalation path for technical due diligence. Product Management The Product Management team owns the Xoxoday product roadmap, feature prioritisation, and release governance. Led by a Vice President reporting to the Chief Product Officer, this team translates customer feedback and market signals into concrete development milestones. Integrations with enterprise systems — such as Workday, SAP SuccessFactors, and Darwinbox for HRIS data sync, or Slack and Microsoft Teams for reward notifications — are planned and governed by this team in close coordination with engineering. Implementation The Implementation team manages the full onboarding journey from contract signature through go-live. This covers environment configuration, data migration, API integration setup, and user acceptance testing. For organisations connecting Xoxoday to SAP SuccessFactors or Darwinbox, the implementation team maps data flows, validates configurations, and coordinates testing cycles to ensure a predictable launch timeline. The team reports into the Chief Product Officer, keeping onboarding decisions aligned with product strategy. Customer Support Xoxoday’s Customer Support team provides multi-channel assistance covering product queries, technical troubleshooting, and issue escalation. The team operates globally and is led by a Vice President reporting to the Chief Marketing Officer, reflecting Xoxoday’s position that support experience is a direct driver of brand trust. Recurring themes surfaced through support interactions feed back into the Product Management roadmap cycle. Customer Success The Customer Success function focuses on post-launch adoption, engagement benchmarking, and renewal readiness. Customer Success Managers review utilisation data, facilitate training sessions, and recommend configuration adjustments that improve recognition frequency or reward redemption rates. This team also coordinates business reviews and channels product feedback directly to the roadmap process. Each function is led by a senior Vice President with named accountability to the CTO, CPO, or CMO, ensuring that strategic decisions are made at the right level and escalations reach leadership without delay. Learn more: Xoxoday Help Centre — Support

How does Xoxoday handle implementation and onboarding?

Learn how Xoxoday’s Implementation team configures integrations, migrates data, and manages go-live for your organisation.

What does Xoxoday customer success include?

Understand how Xoxoday Customer Success Managers drive adoption, run business reviews, and support long-term programme health.