Xoxoday assigns a dedicated implementation manager who configures the platform, manages API integrations, and coordinates directly with its engineering team to deliver a seamless deployment aligned to your organisation’s business requirements and timeline.
Implementation Consultancy
From the moment your organisation begins onboarding, Xoxoday provides full-time dedicated consultancy through a named implementation manager. This individual serves as the single point of coordination between your team and Xoxoday’s internal engineering and product functions. Rather than working with a rotating support queue, your organisation gets structured, accountable guidance throughout the entire setup phase. The implementation manager handles the end-to-end configuration of the Xoxoday rewards, incentives, and payout platform. This includes system setup tailored to your business workflows, timeline management, and direct liaison with Xoxoday’s engineering team to resolve any technical dependencies that arise during deployment.Technical Development Support During Implementation
Xoxoday does not embed full-time development resources within client teams, but this does not mean technical support is arms-length. The implementation manager works in close coordination with Xoxoday’s engineering team to provide all required technical guidance throughout the rollout. This model keeps the integration structured and ensures decisions are made with full platform context. For organisations integrating Xoxoday with HRMS systems such as Workday, SAP SuccessFactors, or Darwinbox, or connecting via REST APIs to internal tools and communication platforms like Slack or Microsoft Teams, the implementation manager coordinates the technical handshake between your IT team and Xoxoday’s engineers. All integration work is scoped and delivered within the agreed implementation boundary.Post-Implementation Maintenance and Support
Once your Xoxoday instance is live, ongoing maintenance is delivered remotely through Xoxoday’s centralised technical teams. There is no requirement for local or onsite development resources from your end. These teams are responsible for platform stability, including uptime monitoring, bug identification and resolution, and continuous improvements to the Xoxoday rewards marketplace and related modules. This centralised model means that fixes, patches, and platform enhancements are applied systematically across all environments rather than on a per-client basis, which improves consistency and reduces resolution time. Your organisation benefits from improvements as they are released without needing to manage a separate maintenance engagement.What This Means in Practice
Consider an organisation that has deployed Xoxoday and integrated it with their SAP SuccessFactors instance for automated milestone-based reward triggers. Post-go-live, if an API update on the HRMS side causes a sync issue, Xoxoday’s centralised technical team identifies and resolves the disruption remotely, without requiring your IT team to coordinate across vendors. This is the standard support model Xoxoday operates at scale. Xoxoday’s infrastructure and operations also align with enterprise security standards including ISO 27001 and SOC 2 Type II, ensuring that the support model meets the compliance requirements your organisation is likely already obligated to uphold. Learn more: Xoxoday Help Centre — Customer SupportHow does Xoxoday handle API integrations?
Understand how Xoxoday connects with HRMS platforms, internal tools, and third-party systems through its managed API integration process.
What are Xoxoday's uptime and SLA commitments?
Learn how Xoxoday’s centralised technical teams monitor platform performance and what service level commitments apply post-implementation.