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Xoxoday provides formally defined SLAs covering uptime targets, planned maintenance allowances, performance benchmarks, and recovery objectives. In Dedicated Cloud and Multitenant modes, Xoxoday manages and is accountable for the full SLA including infrastructure uptime.
Xoxoday provides formally defined SLAs covering uptime targets, planned maintenance allowances, performance benchmarks, and recovery objectives. In Dedicated Cloud and Multitenant modes, Xoxoday manages and is accountable for the full SLA including infrastructure uptime. In On-Premise mode, uptime SLA accountability is shared: Xoxoday is responsible for application-layer SLAs while your organisation is responsible for hardware and infrastructure availability. SLA parameters will be tailored to your organisation’s application criticality classification and the regulator requirements. Learn more: Xoxoday Loyalife Help Centre

What service level agreements does Xoxoday Loyalife provide?

Xoxoday Loyalife provides enterprise-grade SLAs covering platform uptime, incident response times, and tiered support, detailed in the Xoxoday…

Does Xoxoday Loyalife have a disaster recovery plan?

Yes. Xoxoday Loyalife maintains a comprehensive BCDR plan with automated Azure backups, an RPO under 15 minutes, and an RTO under 4 hours.