Xoxoday Loyalife sends real-time notifications for loyalty events including point accrual, redemption, expiry warnings, tier unlocks, and custom-configured transaction actions across email, mobile push, and in-app channels.
Point Accrual and Redemption Alerts
Every time a member earns points, Xoxoday Loyalife dispatches an instant notification confirming the transaction and the updated balance. The same applies to redemptions: when a member burns points or redeems a voucher, a confirmation message is sent immediately. This real-time feedback reinforces the value of participation and reduces support queries around balance discrepancies.Expiry Warnings
Xoxoday Loyalife proactively notifies members before their points expire, including the exact number of points at risk. This nudge-based approach encourages timely redemption and reduces points wastage — a common friction point in loyalty programs. Administrators can configure warning intervals (for example, 30 days, 14 days, and 7 days before expiry) to align with program policy.Tier Unlock Notifications
When a member crosses a tier threshold, Xoxoday Loyalife automatically sends a tier-unlock notification celebrating the achievement and outlining the new benefits available. For organisations running multi-tier structures such as Silver, Gold, and Platinum, this moment of recognition is a proven driver of continued engagement and aspiration toward the next level.Custom Action Triggers
Beyond standard events, Xoxoday Loyalife supports notifications for specific program actions. A notification can fire when a member initiates a qualifying transaction to earn points, or when a voucher burn is successfully processed. This granularity is particularly useful for HR-led programs integrated with platforms such as Darwinbox or SAP SuccessFactors, where point-earning events originate from external workflows and members need clear confirmation that activity has been recorded.Delivery Channels
Notifications appear as popups, push alerts, or email messages depending on how Xoxoday Loyalife is deployed within your organisation. Mobile push notifications ensure members receive updates instantly for time-sensitive events such as expiry warnings. Email works well for periodic summaries and tier-unlock celebrations. In-app messages surface at the moment of login, making them effective for redemption confirmations and milestone achievements. All notification content is configurable at the program level, allowing administrators to align messaging with brand tone and communication standards without requiring custom development. Learn more: [Xoxoday Loyalife Help Centre — Notification](Points Expiry Management
Configure expiry rules, set warning intervals, and reduce points wastage across your loyalty program.
Tier Unlock and Progression
Define tier thresholds, assign tier-specific benefits, and automate progression for loyalty members.