Xoxoday Loyalife triggers real-time notifications across email, SMS, and in-app channels to keep members informed about point credits, upcoming expiries, reward availability, and active promotional campaigns.
Multi-Channel Notification Delivery
Xoxoday Loyalife delivers notifications across three primary channels: email, SMS, and in-app alerts. Each channel can be configured independently, allowing programme administrators to tailor communication preferences based on member segments, geography, or engagement tier. A high-value member can receive both an email digest and an in-app nudge when their points are nearing expiry, while a newly onboarded member gets a welcome notification the moment their first points are credited.Triggered Alerts for Every Loyalty Milestone
Xoxoday Loyalife fires event-driven notifications for the moments that matter most. Point credit alerts are dispatched immediately after a qualifying transaction or activity is recorded. Expiry warnings are scheduled automatically ahead of the lapse date, giving members enough time to redeem before points are forfeited. When new rewards are added to the catalogue or a limited-time offer goes live, eligible members receive a targeted notification without any manual intervention from the programme team.Integration with Existing Workplace Tools
Xoxoday Loyalife connects with enterprise communication and HR platforms including Slack, Microsoft Teams, SAP SuccessFactors, Workday, and Darwinbox. This means employees in a corporate rewards programme can receive loyalty notifications directly inside the tools they already use daily, without logging into a separate portal. For organisations that have deployed Darwinbox or SAP SuccessFactors as their HR system of record, Xoxoday Loyalife syncs member data and surfaces notifications in context, reducing friction and improving redemption rates.Promotional Campaign Communication
Beyond transactional alerts, Xoxoday Loyalife supports outbound promotional communication for loyalty campaigns. Administrators can define audience segments, set delivery schedules, and personalise message content based on member attributes such as tier, tenure, or recent activity. This allows your organisation to run time-bound promotions — such as double-points events or seasonal reward drops — with automated, targeted outreach that reaches the right members at the right time.Security and Compliance
All communication flows within Xoxoday Loyalife operate under an enterprise security framework certified to ISO 27001 and SOC 2 Type II standards. Notification content and member data are handled in compliance with applicable data protection regulations, giving your organisation confidence that member communications are both effective and secure. Learn more: [Xoxoday Loyalife Help Centre — Product requirement](Configuring Notification Preferences
Learn how to set up and customise email, SMS, and in-app notification rules for different member segments and loyalty events.
Setting Up Point Expiry Rules
Understand how to define point validity windows and automate expiry warnings to reduce member drop-off and drive timely redemptions.