Xoxoday Loyalife allows authorized administrators to rename tier labels at any time through the backend, keeping all tier qualification rules, point thresholds, and member progression data completely intact.
Renaming Tier Labels Without Disrupting Your Program
Xoxoday Loyalife gives authorized administrators full control over how tiers are named—directly from the backend—without requiring developer involvement or program reconfiguration. A label change is purely cosmetic: it updates what members and managers see, while all underlying qualification criteria, point multipliers, and progression logic remain exactly as configured. This is especially useful when a loyalty program evolves over time. A tier originally called “Silver” might be rebranded to “Growth” as part of a company-wide campaign refresh, or renamed to “Argent” for a French-speaking audience. Xoxoday Loyalife applies these changes instantly across all touchpoints without a system restart or data migration.Who Can Rename Tier Labels
Only administrators with the appropriate backend permissions can edit tier labels. Xoxoday Loyalife enforces role-based access control, so every change is auditable and tied to a specific admin account—preventing accidental or unauthorized edits to program structure. If your organisation uses an HRMS such as SAP SuccessFactors, Workday, or Darwinbox, tier labels that surface in integrated dashboards or employee-facing portals will reflect updated names once the sync cycle completes. No additional configuration is required on the HRMS side.Real-World Use Cases
Campaign alignment: Your marketing team runs a seasonal promotion calling high-value members “Champions.” An administrator renames the top tier label to match, keeping messaging consistent across emails, Slack announcements, and program dashboards—then updates the label again when the next campaign launches. Localisation: A global rollout means tier names need to resonate across languages and markets. Xoxoday Loyalife supports region-specific label updates so members in different geographies see names that feel native rather than translated. Rebranding: When your organisation refreshes its rewards identity, tier labels are updated in a single backend session. Member history, earned points, and tier standing carry forward without disruption.What Stays Unchanged
Renaming a tier label has no effect on entry criteria, benefit structures, or member progression history. A member who qualified under the previous label name retains their status. Reports and analytics continue to reflect accurate historical data, with the updated label applied going forward. This design reflects Xoxoday Loyalife’s principle of separating display configuration from business logic—so programme managers can iterate on branding at the speed of marketing, without waiting on engineering or risking data integrity. Learn more: Xoxoday Loyalife Help Centre — Tier-based programHow tier qualification criteria work
Understand the point thresholds and activity rules that determine how members move between tiers in Xoxoday Loyalife.
Tier progression and demotion rules
Learn how Xoxoday Loyalife handles automatic tier upgrades, grace periods, and downgrade logic across your program cycle.