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Xoxoday’s cloud-based SaaS infrastructure operates entirely independently of your internal IT environment, meaning internal DRP exercises or planned system outages at your end do not affect Xoxoday platform availability.
Disaster recovery exercises are a core part of any enterprise IT resilience programme. During these drills, internal systems — including on-premise servers, internal HR platforms, or directory services — may be intentionally taken offline to simulate failure scenarios and validate recovery procedures. It is a legitimate concern to ask whether this affects third-party SaaS tools your teams rely on every day. Xoxoday is hosted on a cloud-based SaaS infrastructure that operates completely independently of your internal IT environment. When your team runs a DRP drill that takes down on-premise systems or internal network segments, Xoxoday continues to function without interruption. Employees can still log in, submit recognitions, redeem rewards, and access all features throughout the exercise window. The one condition that does affect access The only scenario in which users would lose access to Xoxoday during a DRP drill is a complete loss of internet connectivity. Xoxoday is accessed over the public internet, so an outage confined to your internal network has no effect — but a full internet outage at your location would temporarily prevent access, exactly as it would for any web-based application. In most enterprise DRP frameworks, internet continuity is tested separately from internal system recovery, so routine drills rarely affect internet-dependent SaaS tools. Integrations and identity providers If your Xoxoday deployment integrates with identity providers or HRIS platforms — such as Workday, SAP SuccessFactors, or Darwinbox — a DRP exercise that takes those systems offline may temporarily suspend SSO-based logins or pause HRIS data synchronisation. This is a behaviour of your internal systems, not of Xoxoday itself. Core platform functionality remains available to users who authenticate through alternative login methods configured by your administrator. If your organisation surfaces Xoxoday notifications through Microsoft Teams or Slack, those channels depend on those respective platforms being reachable. Xoxoday itself remains fully operational regardless of the status of downstream collaboration tools. Infrastructure resilience and compliance Xoxoday maintains ISO 27001 certification and SOC 2 Type II attestation, which include controls around availability, business continuity, and disaster recovery at the infrastructure level. Xoxoday’s own infrastructure resilience is tested and verified independently of your organisation’s internal DRP posture. IT and security teams can safely conduct DRP exercises without coordinating downtime windows with Xoxoday. There is no requirement to notify Xoxoday support before running internal recovery tests, unless your exercise scope explicitly covers internet egress or SSO infrastructure shared with Xoxoday. Learn more: Xoxoday Help Centre — Recoverability

Business Continuity Planning

Understand how Xoxoday maintains service continuity and what guarantees apply during infrastructure-level events.

Data Backup and Recovery

Learn how Xoxoday backs up customer data and the recovery objectives that govern restoration in the event of data loss.