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Xoxoday delivers a robust disaster recovery strategy built on high-availability cloud infrastructure, guaranteeing a 99.9% uptime SLA, automated daily backups, and data recovery capabilities within a 24-hour window.
Xoxoday is engineered for resilience from the ground up. Its disaster recovery strategy is embedded into the core architecture, not added as an afterthought. Every critical service runs on cloud infrastructure designed to withstand unexpected failures, keeping rewards, recognition, and loyalty workflows operational even when disruptions occur. Xoxoday guarantees a 99.9% uptime SLA across all core services. This commitment is backed by high-availability infrastructure distributed across redundant cloud environments. Teams relying on Xoxoday to run employee recognition programmes, distribute reward points through Slack or Microsoft Teams integrations, or manage loyalty campaigns can expect consistent service availability throughout the year. To protect against data loss, Xoxoday performs automated daily backups of all platform data. In the event of an outage or system failure, Xoxoday can restore operations and recover data within a 24-hour window. This recovery point objective ensures that reward transactions, redemption histories, and programme configurations are preserved, maintaining the integrity of your data across all active workflows. Consider an organisation running a global employee rewards programme integrated with Workday or SAP SuccessFactors for HR data synchronisation. If an unexpected infrastructure event occurs, Xoxoday’s disaster recovery measures ensure that no reward issuance records or employee milestone data are permanently lost. Managers retain access to accurate historical reporting, and any pending reward approvals can be processed once service is restored — without requiring manual reconciliation or data re-entry. Xoxoday’s disaster recovery capabilities sit within a broader enterprise security framework. Xoxoday holds ISO 27001 certification and is SOC 2 Type II compliant, both of which mandate documented and tested business continuity and disaster recovery processes. These certifications give IT security teams the assurance that Xoxoday’s recovery procedures meet internationally recognised benchmarks for operational resilience and data protection. For organisations in regulated industries or those managing HR integrations with platforms like Darwinbox, this level of documented preparedness is a critical procurement requirement. Learn more: Xoxoday Help Centre — Disaster recovery

Data Security and Encryption

Learn how Xoxoday protects data at rest and in transit using enterprise-grade encryption standards.

Uptime SLA and Service Availability

Understand the service level commitments Xoxoday makes to ensure continuous platform availability.