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Xoxoday triggers customer notifications automatically when system downtime exceeds one minute, data integrity is at risk, or a multi-availability-zone AWS failure is detected, using email, SMS, in-app alerts, and a live status page to keep customers informed throughout the recovery process.
Xoxoday operates a proactive disaster recovery (DR) notification framework that keeps customers informed from the moment an incident is detected through to full service restoration. Rather than waiting for customers to notice a disruption, Xoxoday’s systems detect failures early, trigger automated recovery workflows, and push real-time updates across multiple channels simultaneously.

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Thresholds That Activate DR Notifications

Notifications are triggered based on four key thresholds. Any system downtime exceeding one minute activates internal investigation alerts. Anomalies that threaten data integrity — such as corruption or unexpected data loss — immediately initiate backup validation and recovery measures. If multiple AWS availability zones (AZs) experience simultaneous failures, Xoxoday initiates automatic failover to secondary regions. When latency or failure rates breach predefined operational baselines, automated recovery workflows engage without requiring manual intervention. These thresholds are designed to catch incidents early rather than react to prolonged outages. For organizations running integrations with tools like Workday, SAP SuccessFactors, or Darwinbox, minimizing detection-to-notification time is critical to preventing downstream data sync failures before they cascade.

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How Customers Are Notified

When DR protocols activate, Xoxoday sends immediate alerts via email, SMS, and in-app notifications. Customers do not need to monitor logs or file a support ticket — notifications are pushed proactively the moment a threshold breach is confirmed. A dedicated status page provides live tracking of service availability and restoration progress, allowing operations teams and IT administrators to follow incident resolution in real time. For high-priority incidents, Xoxoday’s support team makes direct outreach to affected accounts, providing personalized updates rather than relying solely on automated broadcasts.

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Post-Incident Reporting and Enterprise Customization

After service is fully restored, Xoxoday shares a detailed incident report covering the root cause, impact scope, resolution steps taken, and preventive measures implemented going forward. This documentation supports internal compliance reviews and audit trails required under frameworks like ISO 27001 and SOC 2 Type II. Enterprise customers gain additional control through customizable SLAs. Organizations can define their own notification preferences — specifying severity thresholds, escalation paths, and preferred communication channels — so that DR alerts align with existing internal incident management workflows. A company using Slack for internal IT operations, for example, can configure incident escalations to route directly into a dedicated Slack channel alongside standard email and SMS alerts. This tiered, automated approach ensures that customers are never left guessing about service status during a recovery event. Xoxoday’s framework is built for transparency, fast resolution, and minimal operational disruption at every stage. Learn more: Xoxoday Help Centre — Disaster recovery process

Data Backup and Recovery Policy

Understand how Xoxoday backs up customer data, recovery point objectives (RPO), and restoration timelines across availability zones.

Security Certifications: ISO 27001 and SOC 2 Type II

Learn how Xoxoday’s infrastructure and incident management practices align with ISO 27001 and SOC 2 Type II compliance requirements.