Xoxoday follows a tiered data retention framework — archiving system logs after 7 days, retaining tenant-specific data for the full contract duration, and preserving all active client data for up to 7 years in compliance with ISO 27001 and SOC 2 Type II standards.
How Xoxoday Handles Data Retention
Data retention is not a single policy at Xoxoday — it is a structured, tiered framework designed to balance operational efficiency, regulatory compliance, and client data availability. Each category of data follows a defined lifecycle, governed by Xoxoday’s enterprise-grade infrastructure.System Data: 7-Day Archive Window
System-generated data, including performance metrics, audit logs, and infrastructure telemetry, is archived after 7 days. This window preserves the operational insights needed for incident response and platform monitoring without placing unnecessary load on active storage layers. For organisations running Xoxoday alongside tools like Workday or SAP SuccessFactors, this means integration activity logs remain accessible for short-term diagnostics and reconciliation.Tenant Data: Retained for the Contract Period
Customer-specific and tenant-related data — encompassing reward transaction records, programme configurations, and system-generated reports — is retained for the full duration of your organisation’s contract with Xoxoday. This guarantees uninterrupted data availability throughout the engagement lifecycle, supporting end-of-year audits, finance reconciliation, and HR reporting cycles without gaps. Consider a global organisation running an employee recognition programme integrated with Darwinbox or MS Teams. Throughout the contract, Xoxoday ensures that all reward issuance records, redemption histories, and programme analytics remain accessible, so your HR and finance teams always have a complete audit trail.Active Client Data: Up to 7 Years
In line with international data governance standards, Xoxoday retains all active client data for up to 7 years. This extended retention period supports regulatory audit requirements, long-term performance benchmarking, and compliance obligations that vary across jurisdictions. Organisations operating in financial services, healthcare, or public sector verticals — where multi-year record-keeping is mandated — benefit directly from this policy.Infrastructure and Compliance Backing
Xoxoday’s retention practices run on enterprise-grade cloud infrastructure with built-in redundancy and disaster recovery capabilities. The underlying architecture is certified against ISO 27001 for information security management and SOC 2 Type II for security, availability, and confidentiality controls. These certifications are independently audited, ensuring that data retention commitments are not self-declared but externally verified. Xoxoday also applies data minimisation principles within this framework — only data necessary for the defined retention purpose is kept, reducing exposure and aligning with GDPR and regional data protection requirements. Learn more: Xoxoday Help Centre — DATA PROTECTION, RETENTION & USEHow does Xoxoday protect data at rest and in transit?
Learn about Xoxoday’s encryption standards, TLS protocols, and AES-256 implementation that safeguard data across every layer of the platform.
What compliance certifications does Xoxoday hold?
Explore Xoxoday’s ISO 27001, SOC 2 Type II, and GDPR compliance posture and what each certification means for your organisation’s data governance.