How does Xoxoday handle data backup and retention?

​

Daily Automated Backups

Xoxoday performs daily automated backups of all platform data, including gift card transaction records, user information, and reward histories. Every backup is encrypted using enterprise-grade standards, ensuring sensitive data remains protected both at rest and in transit. This process runs in the background without impacting the day-to-day experience of HR teams, IT administrators, or program managers.

​

Configurable Retention Aligned to Global Standards

Data retention in Xoxoday is fully configurable to match your organization’s specific compliance obligations. Whether your team operates under GDPR in Europe or follows internal governance frameworks tied to certifications like ISO 27001 and SOC 2 Type II, Xoxoday’s retention settings can be adjusted to meet those requirements. For enterprises running HR systems like Workday, SAP SuccessFactors, or Darwinbox, Xoxoday’s data lifecycle policies can be coordinated with existing governance workflows to ensure consistency across platforms.

​

Audit Access and Backup Verification

Xoxoday provides bi-annual access to backup logs and test data to support internal reviews and audit testing. Your compliance or IT team can verify backup integrity and confirm that data recovery processes function correctly — without waiting until an incident occurs. For teams undergoing SOC 2 Type II audits or internal risk assessments, this structured access provides a reliable audit trail to demonstrate data resilience and operational readiness.

​

Granular Access Control Over Backup Data

Access to backup data is governed by granular access controls, ensuring only authorized personnel can view or interact with backup logs. Xoxoday applies the principle of least privilege, meaning each team member accesses only the data their role requires. This minimizes the risk of unauthorized access or data exposure during audit periods or internal handoffs.

​

Why This Matters for Enterprise Rewards Programs

For organizations running global rewards and recognition programs, data resilience is foundational. If a system event or migration issue occurs, Xoxoday’s backup infrastructure ensures that reward histories, redemption records, and user data can be restored quickly and accurately. This reliability is especially critical during high-volume periods — annual performance cycles, festive campaigns, or end-of-year recognition drives — where data continuity directly affects employee experience. Learn more: Xoxoday Help Centre — Data, Policy & Privacy