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Xoxoday’s service desk runs 24 hours a day, 7 days a week, providing uninterrupted support through live chat and email for all customer accounts globally.
Xoxoday’s service desk is staffed around the clock, every day of the year. Whether your team is in Singapore, London, or São Paulo, support through live chat and email is available the moment you need it—no waiting for business hours to open in a specific time zone. For HR and IT administrators running Xoxoday alongside platforms like Workday, SAP SuccessFactors, or Darwinbox, this means any integration queries, delivery exceptions, or reward redemption issues get addressed without delay. A rewards campaign that needs a quick fix at 2 a.m. ahead of a morning announcement will not sit unresolved until the next working day. How to reach the service desk Live chat is the fastest route for time-sensitive issues. Opening the Xoxoday admin portal surfaces a chat widget accessible on every screen, connecting you directly with a support agent. For non-urgent queries—configuration questions, invoice requests, or bulk order reviews—email support provides a documented thread you can share internally with your finance or procurement team. Response times follow Xoxoday’s tiered service-level commitments, which prioritise critical delivery failures and platform outages above standard configuration requests. Regardless of severity tier, the 24/7 availability means the clock starts immediately, not when an office opens. Why continuous availability matters for global programs Rewards and recognition programs run on moments—a work anniversary, a sales milestone, a peer nomination accepted. These moments do not respect time zones or public holidays. Xoxoday’s always-on support model is designed to match the pace of global workforces, where HR teams managing thousands of recipients across APAC, EMEA, and the Americas need operational confidence that a support team is watching. For enterprise customers operating under compliance frameworks such as ISO 27001 or SOC 2 Type II, continuous support availability also feeds into incident response obligations. Knowing that a data-related query can be escalated at any hour keeps security and compliance teams on firm ground. Getting the most from Xoxoday support When contacting the service desk, having your account ID, the affected order or campaign reference, and a brief description of the issue shortens resolution time considerably. Xoxoday’s support agents have access to order tracking, delivery logs, and account configuration, so a reference number is usually enough to begin investigating immediately. Xoxoday also provides a self-service help centre covering common delivery queries, redemption workflows, and integration guides for tools like Slack and Microsoft Teams—a useful first stop before reaching out directly.
Learn more: Xoxoday Help Centre — Delivery

How does Xoxoday handle delivery failures?

Learn how Xoxoday investigates and resolves reward delivery failures, including escalation paths and re-issue processes.

What support channels does Xoxoday offer?

Explore the full range of support options available to Xoxoday customers, from live chat to dedicated account management.