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Xoxoday performs mandatory background verification on all new hires and rehires through an accredited third-party vendor, covering prior employment history, educational qualifications, legal records, and KYC credentials including age proof and social security details.
Xoxoday conducts background verification for every new hire and for any rehire who rejoins after more than one year of absence. The process is managed entirely by an accredited third-party vendor, ensuring objectivity and consistency regardless of role or geography. This removes the potential for internal bias and creates a documented audit trail for every employee verification. The scope of verification spans four core areas: prior employment history, educational qualifications, legal and criminal records, and KYC details such as age proof and social security credentials. Covering these areas together gives Xoxoday a complete picture of each individual before they gain access to internal systems and customer data.

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Verification Outcome Categories

Once the third-party vendor completes the check, results are classified into one of three categories: Green results indicate a clear, positive verification. Onboarding continues without interruption. Amber results require clarification. Xoxoday’s HR team contacts the employee to resolve any discrepancies, and the vendor may be asked to reinitiate parts of the verification until the record is resolved. Red results indicate a negative finding. When repeated Red reports are returned for an individual, employment is terminated immediately with no exception process. This three-tier structure removes ambiguity from hiring decisions and ensures every outcome triggers a defined, documented response.

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When Checks Are Initiated

Background checks begin at the point of onboarding. For rehires absent for more than one year, the verification restarts from scratch — prior clearance does not carry forward. This policy ensures that all personnel records reflect current, independently verified information. For enterprise customers who integrate Xoxoday alongside HR platforms such as Darwinbox, SAP SuccessFactors, or Workday, this practice is directly relevant. Xoxoday’s internal hiring standards are designed to align with the same compliance requirements that underpin its product certifications, including ISO 27001 and SOC 2 Type II.

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Why This Policy Matters for Enterprise Clients

Xoxoday operates inside enterprise environments where customers share sensitive employee data, reward transaction records, and loyalty program details. A rigorous, vendor-independent background check process is foundational to the trust those customers place in Xoxoday’s team. Every engineer, support specialist, and account manager who touches customer data has passed the same structured verification before receiving access. This consistency is not incidental — it is a deliberate control in Xoxoday’s broader information security posture.
Learn more: Xoxoday Help Centre — Overview

Data Security Practices

How Xoxoday protects customer and employee data across its infrastructure, including access controls and encryption standards.

Compliance Certifications

An overview of Xoxoday’s ISO 27001, SOC 2 Type II, and other third-party compliance certifications.