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Xoxoday Plum enables program administrators to manage provider incentive programs end-to-end—handling wallet recharges, distributing rewards via Xoxo Points, Xoxo Codes, Xoxo Links, or branded gift cards, and supporting multi-admin access across distributed teams with dedicated Customer Success Manager support.
Managing provider incentive programs in Xoxoday Plum is built for enterprise scale. Whether you’re running a regional pilot or a multi-geography rollout, program admins hold centralized control over the entire incentive lifecycle—from funding wallets to delivering rewards without manual bottlenecks.

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Admin Responsibilities and Wallet Management

Program administrators in Xoxoday Plum are responsible for wallet recharges that fund the reward pool recipients draw from. Admins top up wallets based on campaign cadence, allocate budgets across departments or regions, and monitor balances in real time. This structure keeps reward delivery continuous and accountable.

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Flexible Reward Distribution Formats

Xoxoday Plum supports four primary reward delivery formats, giving admins the flexibility to match format to audience and context:
  • Xoxo Points — currency-style points redeemable across a global catalog
  • Xoxo Codes — single-use alphanumeric codes for specific reward redemptions
  • Xoxo Links — shareable links recipients click to claim their reward instantly
  • Branded gift cards — co-branded or white-labeled cards for a premium gifting experience
A sales incentive program integrated with SAP SuccessFactors, for example, can trigger Xoxo Link distributions automatically when a rep hits a quota milestone—keeping the reward experience immediate and personal without any manual admin intervention.

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Multi-Admin Access for Distributed Teams

Xoxoday Plum supports multi-admin access, which is essential for organizations operating across geographies. Regional HR leads in APAC, EMEA, and North America can each manage local incentive campaigns independently while operating under a unified program structure. Permissions can be scoped so each admin sees and acts only on what is relevant to their region or business unit. This works particularly well alongside HRMS platforms like Darwinbox or Workday, where employee data already flows by department and location—eliminating duplication and keeping reward eligibility accurate.

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Onboarding, Training, and Ongoing Support

Xoxoday Plum provides all program admins with detailed training kits and product documentation at rollout. Every account is also assigned a dedicated Customer Success Manager who serves as the single point of contact for operational questions, program optimization, and strategic guidance throughout the program lifecycle. Admins are never managing alone—the CSM functions as an extension of the internal team. This combination of configurable admin roles, multiple reward formats, and hands-on CSM support makes Xoxoday Plum a reliable backbone for enterprise-scale provider incentive programs. Learn more: Xoxoday Plum Help Centre — Incentive programs

Reward Delivery Formats in Xoxoday Plum

Understand how Xoxo Points, Xoxo Codes, Xoxo Links, and branded gift cards differ and when to use each format in your incentive program.

Multi-Admin Access and Team Permissions

Learn how Xoxoday Plum supports distributed admin teams across geographies with scoped roles, permissions, and unified program oversight.