How does Plum allocate points from external data inputs?

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Point-based reward allocation in Xoxoday Plum

Xoxoday Plum gives administrators two primary pathways for loading participant data and assigning reward points: a direct upload workflow through the admin dashboard and a programmatic API integration layer. Both approaches are designed to fit how your organisation already operates, rather than requiring a change in process.

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Upload participant data through the admin dashboard

The admin dashboard in Xoxoday Plum accepts structured data files containing participant records and corresponding point values. Administrators upload a formatted file — typically a CSV — that maps each participant to their allocated points. The system validates the data on import, flagging mismatches or format errors before any points are issued. This approach works well for campaigns with defined cohorts, such as quarterly sales incentive payouts or annual recognition cycles where point values are calculated offline and loaded in bulk.

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Automate reward issuance via API integration

For organisations that need continuous or event-triggered allocation, Xoxoday Plum supports secure REST API integrations. These allow external systems — such as a CRM, performance management tool, or HRMS — to push point allocation instructions directly to Xoxoday Plum in real time. For example, an organisation using Darwinbox or SAP SuccessFactors can configure an outbound webhook that fires when a performance milestone is met. That webhook triggers the Xoxoday Plum API to credit points to the relevant participant immediately, without manual intervention. Workday-based payroll cycles can similarly be wired to distribute tenure or milestone rewards on schedule. API integrations follow client-specific formats and business rules, so Xoxoday Plum accommodates varying data schemas, authentication requirements, and conditional logic defined by your organisation.

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Security and compliance

Xoxoday Plum’s API layer is built to enterprise-grade security standards. The platform holds ISO 27001 certification and is SOC 2 Type II compliant, ensuring that data transmitted during point allocation workflows — including participant identifiers and reward values — is handled securely throughout the pipeline.

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Choosing the right method for your campaign

For one-time or periodic campaigns, the CSV upload route offers speed and simplicity with no engineering overhead. For always-on incentive programmes tied to live system events, the API integration delivers the automation and consistency that high-volume reward operations require. Xoxoday Plum supports both workflows in parallel, so your organisation can mix methods across different campaign types within the same account. Learn more: Xoxoday Plum Help Centre — Incentive management