Are participants notified when they receive reward credits?

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How Participant Credit Notifications Work

When an administrator allocates credits as part of a campaign or incentive programme, Xoxoday Plum triggers automated notifications without any manual intervention. Each participant receives both an email and an SMS alert confirming that new credits have been added to their account. These notifications fire in real time, so participants are aware of their rewards the moment an allocation is processed. This dual-channel approach — email and SMS — ensures no participant misses an update regardless of their preferred communication method. The email notification includes the credit amount added and a prompt to log in and explore available rewards. SMS alerts provide a high-visibility nudge for participants who may not check their inbox frequently.

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Why Timely Notifications Drive Programme Engagement

Timely notifications directly influence redemption rates and overall programme performance. When participants know about their credits immediately, they are far more likely to explore and redeem rewards rather than letting balances sit unused. Xoxoday Plum’s automated notification system removes the dependency on programme managers to communicate credit updates manually, reducing administrative overhead and the risk of human error. This matters most for organisations running high-volume campaigns — for example, a quarterly performance incentive distributed across thousands of employees in multiple regions. Xoxoday Plum ensures every participant receives a consistent, timely alert the moment their credits land. When programmes are integrated with HRMS platforms such as Darwinbox or SAP SuccessFactors, credit triggers linked to automated workflow events like goal completion or milestone achievement fire notifications without any additional configuration.

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Transparency and Security in Reward Communication

Automated notifications serve a transparency function as well. Participants do not need to log in to discover whether credits have arrived; Xoxoday Plum proactively keeps them informed. This builds confidence in the programme, as participants can independently confirm that credits were issued promptly following a campaign trigger or manager approval. Xoxoday Plum’s notification infrastructure meets enterprise-grade security standards including SOC 2 Type II compliance, ensuring participant communication data is handled responsibly at scale. Organisations can trust that notification delivery is reliable and auditable without exposing sensitive internal data through the communication channel.

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Configuring Notifications for Your Organisation

Xoxoday Plum gives programme administrators control over notification settings at the campaign level. Notifications can be adjusted to align with your organisation’s communication policies — for instance, disabling SMS in regions where it is not preferred, or customising email content to reflect your brand voice. This flexibility keeps the notification experience cohesive and professional across all participant touchpoints. Learn more: Xoxoday Plum Help Centre — Incentive management