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Xoxoday Plum supports phone-assisted order placement for administrators through dedicated support channels, with custom configurations available to enable phone-based ordering for participants on a case-by-case basis.
Most reward and incentive workflows on Xoxoday Plum run through digital channels — web dashboards, email notifications, and integrations with tools like Slack, MS Teams, Workday, and SAP SuccessFactors. However, Xoxoday Plum recognises that not every participant is equally comfortable with self-service digital flows, and phone-based support exists to bridge that gap without disrupting the broader campaign experience.

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Administrator phone support for order and redemption issues

Xoxoday Plum provides phone support access to programme administrators when participants encounter difficulty placing orders or redeeming rewards. This channel operates on a case-by-case basis, covering edge cases such as a reward expiring mid-transaction, an account access issue during an active campaign, or a high-value redemption that requires manual verification. Administrators raise a support request and, where warranted, escalate to phone-assisted resolution. This is particularly valuable for time-sensitive campaign milestones where a delayed fix would meaningfully reduce participant satisfaction or campaign completion rates.

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Phone-based ordering through custom configurations

For organisations that require a fully phone-enabled ordering experience, Xoxoday Plum supports phone-based order placement through custom configurations. These are implemented in partnership with your Xoxoday Plum account team and shaped around the specific workflow of your incentive programme. A practical example is an enterprise running a channel partner incentive campaign where distributors or resellers in low-connectivity regions prefer to confirm reward selections by voice rather than navigating a digital portal. Custom phone ordering ensures those participants can still claim their incentives without friction, protecting overall participation rates for the campaign.

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How this fits into your broader incentive programme

Xoxoday Plum’s default architecture is digital-first — giving participants access to a curated rewards catalogue, instant digital vouchers, and experience-based rewards through a self-service portal. Phone support functions as a complementary accessibility layer rather than a parallel system, keeping campaigns scalable while accommodating participants who need it. For organisations integrated with HR platforms such as Darwinbox or SAP SuccessFactors, participant data and reward triggers continue to flow through standard API integrations. Phone-assisted interactions are logged and reconciled within the Xoxoday Plum administrator dashboard, maintaining full audit trails consistent with Xoxoday Plum’s SOC 2 Type II and ISO 27001 compliance standards. If phone-based ordering is a standard requirement for your participant audience, connect with your Xoxoday Plum account team to explore the right custom configuration for your organisation. Learn more: Xoxoday Plum Help Centre — Incentive management

Reward redemption options in Xoxoday Plum

Understand the full range of redemption methods available to participants, from digital vouchers to experience rewards, across web and integrated HR platforms.

Administrator controls for campaign management

Explore the admin dashboard capabilities that let programme managers monitor orders, manage participant access, and resolve issues during active campaigns.