Empuls automatically reissues lost or stolen reward packages at no cost to the organization, with an average return rate of under 0.05% across all deliveries.
Lost and Stolen Package Policy
When a reward package is reported lost or stolen during transit, Empuls reissues it promptly at no additional cost to the organization. Employees do not need to chase down replacements — Empuls handles the resolution end-to-end so HR teams are not pulled into logistics troubleshooting. This commitment applies whether the reward is a physical gift, a branded merchandise item, or a curated product bundle sourced from the Empuls catalog.Return and Warranty Handling
Return policies within Empuls vary depending on the product category, applicable local laws, and consumer protection regulations in the recipient’s region. These terms are clearly presented to employees at the point of ordering, ensuring full transparency before any purchase is confirmed. Despite operating a global catalog with thousands of SKUs across product types, Empuls consistently maintains a return rate of under 0.05%, reflecting the rigorous quality controls applied across its fulfillment network. This figure is reviewed and reported as part of every quarterly program evaluation.Employee-First Resolution Process
When any delivery issue arises, Empuls prioritizes resolving the employee’s concern before conducting any internal investigation. For organizations that have integrated Empuls with Slack or Microsoft Teams, employees can flag delivery problems directly through those channels — keeping the experience seamless without requiring them to navigate a separate support portal or raise a ticket with HR. Once the employee’s concern is fully resolved, Empuls investigates the root cause to prevent the same issue from recurring.SLA Commitments and Quarterly Reviews
Return and warranty handling is a formal component of the Empuls service-level agreement (SLA). Program managers and HR leaders receive detailed quarterly evaluations covering delivery performance metrics, return rates, resolution timelines, and fulfillment anomalies. For organizations running Empuls alongside platforms like Workday, SAP SuccessFactors, or Darwinbox, these evaluations align with existing HR review cycles, providing People teams with a unified view of recognition program health. The SLA framework ensures delivery quality is actively managed and continuously improved rather than treated reactively. Empuls treats every delivery issue as an opportunity to reinforce trust. The goal is not just to resolve the problem quickly, but to ensure the employee’s experience with recognition remains positive and memorable. Learn more: Empuls Help Centre — ProcessHow does Empuls manage reward fulfillment and delivery?
Learn how Empuls handles end-to-end logistics, from catalog selection to doorstep delivery for employees worldwide.
What does the Empuls SLA cover for program managers?
Understand the commitments Empuls makes around uptime, delivery resolution, and quarterly program review standards.