Empuls allows administrators to send rewards to recipients who are not registered users — including contractors, freelancers, and external partners — by manually entering their details or delivering digital gifts via email or SMS.
Sending a Gift to an External Recipient
Administrators enter a recipient’s details — name, email address, and shipping address if a physical gift is involved — directly within Empuls. Once submitted, Empuls dispatches the reward via email or SMS depending on the channel selected. The recipient receives a notification with a redemption link and can claim their gift without ever logging in to Empuls. This removes friction from the recognition process entirely. There is no need to onboard a contractor into your HR system or request IT to provision a new account in Workday or SAP SuccessFactors just to send a one-time appreciation reward.When This Capability Matters Most
A common scenario is project-based collaboration. When a consulting partner or external vendor contributes meaningfully to a product launch, the project manager can send a reward directly from Empuls without the recipient appearing in Darwinbox or any connected HRMS. HR teams running employee referral programs can similarly recognize external referrers who are not yet part of the organization. For companies that have embedded Empuls into their internal communication stack — via the Slack or Microsoft Teams integration — managers can trigger external reward flows without switching tools. The admin retains full control over reward type and value, and every transaction is logged for audit and reporting purposes.Data Handling and Security
When entering recipient details manually, Empuls processes only the information required to deliver the reward. This approach reflects Xoxoday Empuls’s data minimisation practices and is consistent with its ISO 27001 certification and SOC 2 Type II compliance posture. External recipient data is not retained beyond the transaction lifecycle unless the admin explicitly configures otherwise. HR and Finance teams can extend recognition to external stakeholders confidently, knowing the process is both operationally simple and security-compliant.A Lightweight Experience for the Recipient
The redemption experience is intentionally friction-free. A contractor in another country receives an email or SMS, clicks through to a branded redemption page, and selects from a global catalog of gift cards, experiences, or charitable contributions — all without signing up for Empuls. Currency conversion, regional catalog availability, and delivery logistics are handled automatically by Empuls. For larger-scale external gifting initiatives, administrators can batch-upload recipient lists to avoid manual entry at scale, making it practical for seasonal campaigns, partner appreciation programs, or post-event recognition. Learn more: Empuls Help Centre — Empuls reward marketplaceHow Reward Redemption Works in Empuls
Understand how recipients claim rewards, what the redemption experience looks like, and how Empuls handles global catalog availability and currency conversion.
Bulk Gifting and Batch Reward Campaigns
Learn how admins can upload recipient lists, configure reward amounts in bulk, and run large-scale appreciation campaigns inside Empuls.