Can Xoxoday Empuls send notifications via email, SMS, and WhatsApp?

​

Multi-Channel Notification Support

Xoxoday Empuls delivers notifications across three primary channels—email, SMS, and WhatsApp—so your organisation can reach employees wherever they are. Whether an employee works remotely, in a field role, or on a factory floor without regular desktop access, Xoxoday Empuls ensures critical engagement touchpoints are never missed.

​

Branded, Customisable Email Templates

Admins can create and fully customise email templates directly within Xoxoday Empuls to reflect your organisation’s brand identity. Each template supports modification at the header, footer, body content, and call-to-action button level, giving communications a polished and consistent look. Xoxoday Empuls also supports multi-language localisation in email templates. An employee in Germany can receive a recognition notification in German while a colleague in Japan receives the same message in Japanese—without manual intervention from HR. This makes Xoxoday Empuls well suited for distributed, multinational organisations managing engagement at scale.

​

WhatsApp and SMS Alerts for Real-Time Engagement

For employees who are rarely logged into the platform, Xoxoday Empuls automatically sends transactional alerts and reminders via WhatsApp and SMS. Key events—such as a peer-to-peer recognition, a reward redemption confirmation, or a nomination deadline—trigger instant notifications through these channels without any manual effort from admins. This is especially valuable for deskless and hybrid workforces. A retail associate or logistics team member without consistent access to a corporate email can still receive and act on recognition alerts via WhatsApp in real time, keeping them connected to your engagement programme.

​

Integration with Your Existing HR Stack

Xoxoday Empuls notification configurations work in conjunction with HRIS platforms such as Workday, SAP SuccessFactors, and Darwinbox. When an employee milestone or recognition event is triggered within these systems, Xoxoday Empuls fires the appropriate notification across the configured channel—keeping your HR stack connected without duplicating effort. Collaboration tools like Microsoft Teams and Slack also surface Xoxoday Empuls notifications inline, so employees receive reward and recognition alerts within the tools they already use daily.

​

Admin Control and Governance

Admins have granular control over which notification types are active, which channels they use, and which employee segments receive them. This prevents notification fatigue while ensuring every communication remains relevant. All notification infrastructure operates within Xoxoday Empuls’s security framework, which is certified to ISO 27001 and SOC 2 Type II standards. Learn more: [Xoxoday Empuls Help Centre — Notification](