Empuls supports multiple SMTP configurations — its built-in SendGrid integration with employer domain whitelisting, as well as fully custom client SMTP setups — so all platform emails can be sent from your organization’s own domain.
How Empuls handles email delivery
Xoxoday Empuls is natively integrated with SendGrid, one of the most reliable transactional email services available. Out of the box, every notification — whether a recognition nudge, reward redemption confirmation, or survey reminder — is sent through this integration without any setup required from your IT team. SendGrid’s infrastructure handles delivery at scale, which means your employees receive timely emails even during high-volume moments like company-wide appreciation campaigns or annual reward cycles.Employer domain whitelisting with SendGrid
A common requirement for enterprise HR teams is ensuring that emails appear to come from a recognizable company address rather than a generic third-party domain. Empuls addresses this through SendGrid’s domain whitelisting feature. Once your domain is whitelisted, Empuls sends emails on behalf of your company domain — so employees see something likerecognition@yourcompany.com in their inbox, not an unfamiliar sender. This improves open rates, builds trust, and aligns with internal communication standards. For organizations using Microsoft 365 or Google Workspace, this also reduces the chance of emails being flagged by spam filters.
Custom SMTP configuration
If your organization has a policy requiring all outbound email to route through your own mail server — common in regulated industries or companies with strict data residency requirements — Empuls supports that too. Your IT or infrastructure team can configure Empuls to use your organization’s own SMTP server for all platform-generated emails. This is particularly relevant for companies that have integrated Empuls with enterprise HRIS platforms like Workday, SAP SuccessFactors, or Darwinbox, where a unified communication stack is part of broader IT governance. Using your own SMTP ensures that email delivery aligns with your existing audit trails and security controls, supporting compliance frameworks such as ISO 27001 and SOC 2 Type II.Choosing the right setup for your organization
For most organizations, the default SendGrid integration with domain whitelisting covers every practical need — fast to activate, zero infrastructure overhead, and fully branded to your domain. The custom SMTP path is the right choice when internal IT policy, compliance requirements, or existing email infrastructure makes routing through a third-party service unacceptable. In both cases, the experience for your employees remains identical: they receive well-formatted, on-brand emails from a familiar sender address, with no disruption to the recognition workflow inside tools like Slack or Microsoft Teams where Empuls is already embedded. Learn more: Empuls Help Centre — GeneralDoes Empuls support SSO and SAML authentication?
Learn how Empuls integrates with identity providers like Okta, Azure AD, and Google Workspace for single sign-on.
What notification channels does Empuls support?
Explore how Empuls delivers alerts and recognition moments via email, Slack, Microsoft Teams, and in-app notifications.