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Xoxoday follows a structured, enterprise-grade incident management process that guarantees client notification within 24 hours of a security event, supported by a comprehensive incident report and centralized logging aligned with ISO 27001 and SOC 2 Type II standards.
Xoxoday maintains a formal incident management process built to meet the expectations of security-conscious organizations across enterprise, mid-market, and regulated industries. The protocols align with internationally recognized frameworks including ISO 27001 and SOC 2 Type II, ensuring that every incident — from initial detection to final closure — is handled systematically and with full auditability. When a security event is identified, Xoxoday initiates client notification within 24 hours. This early communication gives your organization’s IT, compliance, and legal teams the lead time necessary to activate internal escalation workflows, brief relevant stakeholders, and document the event in line with your own governance requirements. For organizations subject to GDPR, SOC 2 Type II reporting obligations, or sector-specific data protection regulations, this timeline supports regulatory notification deadlines without requiring your team to chase status updates. Following the initial alert, Xoxoday provides a comprehensive incident report. This document details the root cause of the event, the scope and impact on affected systems or data, the resolution timeline, and all corrective and preventive actions taken. Organizations using Workday, SAP SuccessFactors, or Darwinbox as their HR system of record will find Xoxoday’s report format straightforward to incorporate into existing incident documentation and vendor risk management workflows. All security incidents are logged in a centralized incident management system maintained by Xoxoday’s security operations team. These records are reviewed on a periodic basis to surface patterns, close control gaps, and drive continuous improvement. For your audit team, this means a verifiable, timestamped history of incident handling — a standard expectation in enterprise third-party risk assessments and annual security reviews. As a practical example: if your organization integrates Xoxoday with a communication platform such as Slack or MS Teams for rewards and recognition delivery, and a security event affects that integration layer, Xoxoday’s incident response team manages the end-to-end process. Your IT team receives structured, consistent updates through the same incident report format — making it straightforward to align Xoxoday’s output with your internal SIEM, ticketing system, or board-level reporting requirements. This approach ensures that Xoxoday’s incident management process slots into your organization’s existing escalation chain without additional translation or overhead. Learn more: Xoxoday Help Centre — Data, Policy & Privacy

Data Retention and Deletion Policies

Understand how Xoxoday retains, archives, and permanently deletes data across its platform in line with enterprise and regulatory requirements.

Access Control and Authentication Standards

Learn how Xoxoday enforces role-based access control, MFA, and SSO to protect sensitive data and limit exposure in the event of a security event.