How can our company influence Xoxoday's product roadmap?

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Your feedback shapes what Xoxoday builds next

Xoxoday treats customer input as a core input to product strategy, not an afterthought. From the moment your organisation begins onboarding, the Xoxoday customer success team actively listens, documents, and escalates insights to the product team. This ensures that real-world usage patterns—not assumptions—drive what gets built and when.

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How Xoxoday gathers feedback throughout your journey

Feedback collection at Xoxoday is continuous and structured across four key stages: onboarding, implementation, launch, and long-term adoption. During onboarding and implementation, your customer success manager conducts regular check-ins to understand configuration needs, integration requirements, and workflow expectations. For organisations connecting Xoxoday with tools like Workday, SAP SuccessFactors, or Darwinbox, these sessions surface friction points early—before they become systemic issues. After launch, Xoxoday tracks usage analytics to identify adoption gaps and underutilised features. If your organisation’s employees are not engaging with a recognition workflow within MS Teams or Slack, that signal feeds directly into product conversations about usability and discoverability improvements. Periodic surveys complement the analytics layer by capturing qualitative sentiment. These responses are reviewed by the product team and weighted alongside broader usage trends when determining roadmap priorities.

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Co-creating features with your organisation

Xoxoday supports co-creation for organisations with specific product needs. When your feedback reveals a gap—whether in reporting granularity, reward catalogue customisation, or approval workflows—the customer success team works with product managers to evaluate feasibility and timelines. Organisations that surface well-defined use cases often see those needs reflected in upcoming releases. This process is not exclusive to large deployments. Whether your organisation runs a small peer-recognition programme or a global incentive structure, Xoxoday’s feedback loops are designed to capture input at every scale.

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From insight to meaningful product updates

Xoxoday’s product team maintains a prioritised backlog informed by customer feedback, internal analytics, and market direction. When an update ships—whether it is a new integration, a change to the rewards experience, or an enhancement to manager dashboards—customer input is traceable in its origin. Your organisation’s customer success team remains a direct channel throughout this process. Raising a product request does not require a formal process; it begins with a conversation, which Xoxoday formalises into structured feedback for the roadmap. Learn more: Xoxoday Help Centre — Overview