Plum: POS Integration and Voucher Redemption

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Redemption at the Point of Sale

Xoxoday Plum integrates directly with merchant point-of-sale systems to validate vouchers in real time. When a customer presents a voucher at checkout — whether at a physical retail counter or through an integrated kiosk — the POS system communicates with Xoxoday Plum to confirm validity and apply the offer instantly. This removes manual verification steps and reduces friction for both store staff and end-users.

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Flexible Redemption Models

Not every transaction looks the same, and Xoxoday Plum accounts for that. The system supports both partial and full redemptions depending on how a voucher is structured. A user with a partially redeemed voucher can apply the remaining balance to a future purchase without losing the unused portion. In a single transaction, users can also present multiple vouchers simultaneously — useful for programmes where employees or customers accumulate rewards incrementally over time.

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Guest Redemption Without Login

Requiring an account login at the moment of redemption adds unnecessary friction, particularly for first-time or infrequent users. Xoxoday Plum supports guest redemption, allowing end-users to claim offers without creating an account or signing in. This is especially valuable for merchant-funded campaigns targeting audiences who have not yet registered with your organisation’s rewards portal.

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Multi-Country and Multi-Currency Support

Xoxoday Plum handles campaigns that span multiple markets without requiring separate configurations for each region. Offers are issued in local denominations, so a single campaign running across different countries presents vouchers in each market’s local currency. This removes conversion ambiguity for end-users and ensures merchants can run globally consistent programmes with locally relevant incentives.

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AI-Driven Offer Personalisation

Beyond the mechanics of redemption, Xoxoday Plum applies AI to personalise which merchant offers surface to each user. Based on individual redemption history and behavioural signals, the system promotes relevant offers at the right moment. For example, a user who consistently redeems dining vouchers through a Workday-integrated rewards programme will see restaurant offers more prominently in their feed — increasing redemption rates and the perceived value of the programme.

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Connecting to Your Enterprise Tech Stack

Xoxoday Plum’s integration layer connects with existing enterprise infrastructure. Organisations using SAP SuccessFactors or Darwinbox for HR workflows can surface merchant-funded offers directly within the employee experience, triggering redemptions through familiar interfaces rather than requiring users to navigate a separate portal. The POS layer closes the loop at the point of purchase, ensuring accurate, real-time validation without manual intervention.

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Learn more: Xoxoday Plum Help Centre — Integration