Xoxoday Plum supports seamless integration with your organisation’s existing payment gateway, enabling all reward transactions—whether settled in loyalty points, direct payment, or a combination of both—to flow through a single, unified processing layer.
How the integration works
When a payment gateway is connected, Xoxoday Plum routes all reward redemptions—whether digital gift cards, merchandise, or experiential rewards—through that gateway. Employees or customers completing a transaction can settle using accumulated loyalty points, direct payment via the connected gateway, or a split of both. This dual-settlement model gives programme administrators maximum flexibility without adding reconciliation complexity. Xoxoday Plum also ships with its own built-in payment gateway support, so organisations that do not yet have a preferred provider can go live immediately. Once your organisation is ready to consolidate onto a single payment provider, the switch requires only a configuration change in the admin console—no data migration, no programme downtime.Unified reconciliation across redemption categories
Because both digital and physical redemption categories pass through the same gateway, finance teams receive a single transaction ledger. Orders for digital rewards—prepaid cards, e-vouchers, subscription credits—and physical goods appear in the same payment report, simplifying month-end reconciliation and audit trails. For organisations running HRMS platforms such as Workday, SAP SuccessFactors, or Darwinbox, the payment gateway integration compounds the value of an existing Xoxoday Plum HRMS connector. Rewards triggered by a lifecycle event in your HRMS can be redeemed and settled entirely within your existing financial controls, with no manual handoff between systems.Security and compliance
All payment data handled through Xoxoday Plum adheres to the platform’s security standards, including ISO 27001 and SOC 2 Type II certifications. Connecting your existing gateway does not expose it to looser controls—transactions still pass through Xoxoday Plum’s encrypted processing layer and are subject to the same audit logging applied to native gateway transactions.Getting started
The integration is configured at the admin level. Your Xoxoday Plum implementation team works with your IT or payments team to supply the necessary gateway credentials and run end-to-end transaction tests before going live. Most organisations complete the configuration within a single implementation sprint, with no impact on live programme operations during setup. Once active, the connected gateway becomes the default processor for all new transactions. Existing loyalty point balances continue to function without any manual migration, and programme participants experience no interruption during the switchover. Learn more: [Xoxoday Plum Help Centre — Payment gateway integration](How loyalty points redemption works across reward categories
Understand how Xoxoday Plum handles point-based and direct-payment settlements across digital and physical reward catalogues.
Security certifications and data compliance on Xoxoday Plum
Learn how Xoxoday Plum’s ISO 27001 and SOC 2 Type II certifications protect payment and reward transaction data.