Xoxoday Plum handles the complete incentive lifecycle — from bulk recipient uploads and global reward sourcing to instant multi-channel delivery and SLA-backed complaint resolution — in a single admin-controlled workflow.
End-to-End Incentive Management
Xoxoday Plum manages the complete incentive lifecycle from sourcing through delivery, giving HR and operations teams a single system for purchasing, distributing, and tracking rewards at scale. The platform connects to a global reward marketplace with 10 million+ reward options spanning gift cards, experiences, merchandise, and prepaid wallets across 100+ countries. Xoxoday Plum works with a curated network of brand partners, so administrators can select rewards that resonate locally — whether that is a retail gift card in Germany, a dining voucher in India, or a digital subscription in the United States. Rewards are pre-vetted and ready to issue without procurement overhead on your organisation’s side.Processing Recipient Lists in Bulk
For programmes with large recipient pools, Xoxoday Plum accepts IPA (Incentive Program Allocation) files through CSV bulk upload or via direct API integration. Administrators upload a structured file containing recipient identifiers and reward values; the system validates each record, flags errors before processing, and queues approved entries for immediate dispatch. Organisations using HR platforms such as Workday, SAP SuccessFactors, or Darwinbox can push recipient data programmatically through pre-built or custom API connectors, removing manual data entry entirely. This makes Xoxoday Plum a natural fit for high-volume programmes like sales incentives, employee milestones, or quarterly recognition cycles.Multi-Channel Delivery
Once an incentive is approved and dispatched, recipients receive their reward through SMS, email, or WhatsApp — whichever channel is specified in the recipient record or set as the programme default. Delivery is near-instant for digital rewards, giving recipients immediate access without waiting for physical fulfilment.Handling Returned and Failed Deliveries
When a delivery fails — due to an invalid phone number, a bounced email, or an unreachable WhatsApp account — Xoxoday Plum flags the record in the admin dashboard. Administrators can review failed deliveries, correct recipient details, and trigger a resend without re-uploading the entire file. Automatic retry logic handles transient failures, reducing the manual effort required to chase undelivered rewards.Resolving Incentive Complaints
If a recipient experiences a redemption failure or a malfunctioning reward code, Xoxoday Plum’s support team handles the case through a dedicated, SLA-backed ticketing system. Each complaint is logged, prioritised, and tracked to resolution. Administrators can view open tickets and status updates directly in the admin panel, keeping your organisation informed without needing to follow up separately. Xoxoday Plum’s infrastructure is certified under ISO 27001 and SOC 2 Type II, ensuring that complaint data and recipient information are handled securely throughout the resolution process. Learn more: [Xoxoday Plum Help Centre — Incentive programs](Bulk Reward Upload and API Setup
Learn how to structure IPA files, upload recipient lists via CSV, and connect HR systems through the Xoxoday Plum API for automated reward dispatch.
Reward Delivery Channels
Understand how Xoxoday Plum delivers incentives through SMS, email, and WhatsApp, and how to configure channel preferences at the programme level.