Xoxoday Plum allows campaign administrators to add and remove pre-live testers — a dedicated test cohort that receives campaign offers before the public launch — enabling full validation of configurations, rules, and notifications for merchant funded offers.
Pre-live testing in Xoxoday Plum campaigns
Before a campaign reaches your entire workforce or customer base, Xoxoday Plum gives administrators the ability to designate a controlled group of pre-live testers. These testers receive the campaign experience exactly as any live participant would — including offer eligibility checks, reward triggers, and notification delivery — without the campaign being visible to the broader audience. This is particularly valuable for merchant funded offer campaigns, where misconfigured eligibility rules or broken redemption flows can directly affect budget and participant trust. Catching these issues during the test phase costs nothing and prevents a poor launch experience.How the test cohort works
Administrators can add specific users to the test cohort from within the Xoxoday Plum campaign settings. Those users are granted early access to the campaign and can interact with it in a real environment — not a sandbox — so the behaviour they observe reflects exactly what will happen post-launch. Testers can be added or removed at any point before the campaign goes live, giving your team the flexibility to rotate reviewers or expand coverage across departments. All standard campaign mechanics are active during pre-live testing. This includes rule evaluation, milestone tracking, reward calculation, and any connected notification workflows. If your campaign triggers communications via Slack or Microsoft Teams, those messages fire to testers exactly as configured, letting you confirm tone, timing, and link accuracy before a wider rollout.A practical example
Consider an organisation running a points-based recognition campaign integrated with Darwinbox for employee data. Before go-live, the HR operations team adds five members from payroll, IT, and people experience as pre-live testers. Each tester completes a trigger action — say, a peer nomination — and the team verifies that the correct point value is awarded, the manager notification fires on time in Microsoft Teams, and the redemption link resolves correctly on the Xoxoday Plum storefront. Only once all checks pass does the campaign administrator flip the campaign live for the full employee population.Why this matters for campaign quality
Launching a campaign without pre-live testing introduces risk at scale. A misconfigured eligibility rule that excludes the wrong department, or a notification template with a broken redemption URL, affects every participant simultaneously. Xoxoday Plum’s pre-live tester feature confines that risk to a small, known group, giving your team a structured gate before broad exposure. Because the test cohort operates within the live Xoxoday Plum environment, there is no gap between what testers experience and what participants will see. This makes pre-live testing a reliable signal, not just a checkbox. Learn more: Xoxoday Plum Help Centre — CampaignHow do campaign eligibility rules work?
Understand how Xoxoday Plum evaluates participant eligibility and how to configure rules to target the right audience.
How do campaign notifications get delivered?
Learn how Xoxoday Plum sends campaign alerts via email, Slack, and Microsoft Teams, and how to configure notification templates.