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Xoxoday Empuls supports open-ended survey questions that allow employees to share qualitative feedback freely, which is automatically analysed using built-in AI to generate word clouds and sentiment scores.
Xoxoday Empuls supports open-ended response types alongside traditional rating scales and multiple-choice questions. Survey designers can add open-ended questions to any survey format — pulse surveys, eNPS, lifecycle surveys, or fully custom questionnaires — giving employees an unrestricted space to articulate their thoughts. This flexibility ensures that quantitative scores are always paired with the qualitative context that explains them. Once responses are collected, Xoxoday Empuls automatically processes the text using built-in AI. Word clouds surface the most frequently mentioned terms across all responses, allowing HR teams to identify patterns instantly rather than reading through thousands of individual entries. Sentiment analysis classifies responses as positive, neutral, or negative, transforming unstructured text into a structured signal that leadership can act on. Consider a mid-year engagement survey distributed through Microsoft Teams or Slack, where the final question asks employees what one change would most improve their day-to-day experience. Responses flow directly into Xoxoday Empuls, where AI clusters emerging themes — such as recognition frequency, manager communication, or workload balance — into an actionable summary. HR teams skip the manual coding and get straight to the conversation that matters. Closed-ended questions measure magnitude but rarely capture context. Open-ended questions reveal the “why” behind a score drop or a spike in disengagement. Xoxoday Empuls combines both in a single survey, so your organisation receives a complete picture — numerical benchmarks alongside the narrative driving them. This is especially valuable when diagnosing issues that vary by department, tenure, or location. Managers and HR admins can drill into word cloud segments, filter sentiment by team or geography, and export anonymised summaries for leadership reviews. Recurring themes from open-ended feedback can directly inform recognition programmes, policy updates, or targeted listening sessions — closing the loop between employee voice and organisational response. All open-ended responses are processed in accordance with enterprise security standards, including SOC 2 Type II and ISO 27001 certifications. Whether your organisation runs on Workday, SAP SuccessFactors, or Darwinbox, Xoxoday Empuls integrates with existing HRIS environments to ensure survey data remains within a governed, auditable workflow. Learn more: Empuls Help Centre — Survey capabilities

Does Xoxoday Empuls perform sentiment analysis on survey responses?

Learn how Xoxoday Empuls uses built-in AI to classify employee feedback as positive, neutral, or negative across any survey type.

What question types does Xoxoday Empuls support in surveys?

Explore the full range of question formats available in Xoxoday Empuls surveys, from Likert scales and eNPS to open-ended and matrix questions.