Empuls pairs a dedicated Implementation Specialist, Technical Architect, and Customer Success Manager from the Xoxoday team with your internal Project Sponsor, HR lead, and IT administrator to ensure a structured, on-time rollout.
The Xoxoday Delivery Team
Every Empuls deployment is staffed with six dedicated roles. The Implementation Specialist owns the project timeline and keeps the workstream on track. The Technical Architect handles data mapping, API configuration, and any integration with existing systems. The Product Designer tailors the recognition interface to match your brand identity and program structure. The Customer Success Manager acts as the long-term relationship owner, translating business goals into platform configuration. A Communication Expert develops the internal launch messaging, manager training materials, and employee onboarding content. Customer Support provides ongoing issue resolution once Empuls is live.Your Internal Stakeholders
Four client roles are essential for a successful go-live. The Project Sponsor — typically a Chief People Officer or VP of HR — sets the strategic direction and ensures cross-functional buy-in. The Project Manager coordinates internal schedules, approvals, and stakeholder communication. The HR team owns program design: defining award categories, nomination workflows, and milestone criteria. The IT team manages SSO setup, directory sync, and integration connections to existing tools. Employees are the fifth stakeholder group. Their early feedback during pilot phases shapes the final configuration before a company-wide launch.How the Teams Work Together
Xoxoday Empuls structures collaboration around recurring touchpoints: weekly sync calls between the Implementation Specialist and your Project Manager, a shared project dashboard visible to all stakeholders, and milestone-based email updates to the Project Sponsor. Feedback is collected through structured review sessions at each phase gate — discovery, configuration, UAT, and launch. A common integration scenario illustrates this well. When a company connects Empuls to Workday or SAP SuccessFactors for employee data sync, the Xoxoday Technical Architect works directly with your IT administrator to configure the HRIS API, map custom fields, and validate data integrity before any recognition data flows. Similarly, enabling peer recognition through Slack or Microsoft Teams requires the IT team to authorize the Empuls app in your workspace — a step the Technical Architect walks through in a single 30-minute call. Empuls also meets enterprise security requirements out of the box. The platform is certified to ISO 27001 and SOC 2 Type II standards, which simplifies IT sign-off and procurement reviews for enterprise clients. This structured staffing model means that neither side is waiting on the other. When HR finalizes award tiers, the Implementation Specialist can begin configuration immediately. When IT completes SSO setup, the Technical Architect proceeds with directory sync — all tracked in the shared dashboard in real time. Learn more: Empuls Help Centre — IntegrationHRIS Integrations: Workday, SAP SuccessFactors & Darwinbox
Learn how Empuls syncs employee data from your HRIS to keep recognition programs accurate and automated.
Slack & MS Teams Integration for Peer Recognition
Enable employees to send and receive recognition directly inside Slack or Microsoft Teams without leaving their workflow.