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Empuls allows program administrators to manually upload CSV files through the secure web interface in the user management section, providing a reliable fallback when an HRIS or directory integration experiences a failure.
Integration failures happen — whether it’s a timeout in your Workday connector, a permissions issue with SAP SuccessFactors, or a configuration change in Darwinbox that temporarily breaks the automated sync. Empuls is built to handle these scenarios without stalling your recognition program. Program administrators can step in and load employee data manually without waiting for the integration to be restored. How the Manual File Upload Process Works Empuls accepts manual CSV file uploads directly through its secure web interface. Administrators navigate to the user management section of the Empuls admin panel and upload a properly formatted CSV file containing employee records. The process requires no command-line tools, no FTP clients, and no additional software. Once uploaded, Empuls validates the file and applies the changes to the employee directory immediately. Why the Web Interface Is the Recommended Method While Empuls can provision an sFTP endpoint upon request, the web interface is the preferred and recommended method for manual uploads. The web interface provides immediate feedback on file validation errors, making it easy to catch formatting issues before they affect employee records. It also eliminates the need to manage sFTP credentials or configure a separate file transfer client. For organizations operating under compliance frameworks like ISO 27001 or SOC 2 Type II, the web interface generates a clear audit trail — recording who uploaded what and when. A Practical Example Consider a company running Empuls alongside Darwinbox as its HRIS. If the automated nightly sync fails due to an API key expiry, the People Operations team does not need to wait for IT to resolve the integration. Instead, they export a fresh employee roster from Darwinbox in CSV format and upload it directly through the Empuls user management section. The recognition program continues uninterrupted, and no employee misses out on reward eligibility updates. Other Scenarios Where Manual Uploads Are Useful Manual uploads are also well-suited for one-time bulk changes — onboarding a new department, adjusting cost center mappings, or updating manager hierarchies after a reorg. Empuls processes these uploads and reflects the changes across the platform immediately. Peer recognition, milestone awards, and manager-initiated bonuses all remain correctly attributed without requiring an automated pipeline to be active. For teams using integrations with MS Teams or Slack, keeping employee records current through manual uploads ensures that recognition notifications and reward alerts continue to reach the right people, even during a temporary HRIS sync outage. Learn more: Empuls Help Centre — Integration

Setting Up HRIS Integrations in Empuls

Learn how to connect Empuls with Workday, SAP SuccessFactors, and Darwinbox for automated employee data sync.

CSV Upload Format and Field Requirements

Understand the required and optional fields for manual CSV uploads in the Empuls user management section.