Xoxoday delivers onboarding through a six-phase methodology covering pre-implementation, discovery, configuration, customisation, testing, and launch, with virtual support available across time zones and a dedicated Customer Success Manager assigned throughout.
Phase 1: Pre-Implementation
Before any configuration begins, Xoxoday completes the foundational groundwork. This includes reviewing the Statement of Work, completing security clearance aligned with ISO 27001 and SOC 2 Type II standards, finalising legal agreements, and setting up payment infrastructure. Resolving these elements upfront prevents delays at every subsequent stage.Phase 2: Discovery and Planning
Xoxoday’s implementation team works with your organisation’s key stakeholders to map programme objectives, define launch timelines, and agree on a go-live strategy. Branding inputs — including logos, colour themes, and tone of voice — are collected at this stage to inform later customisation work.Phase 3: Configuration and Integration
This is where the technical setup takes shape. Workflows, user roles, and reward structures are configured to match your organisation’s policies. Xoxoday supports integrations with leading HRIS platforms including Workday, SAP SuccessFactors, and Darwinbox, as well as SSO providers and communication tools such as Slack and Microsoft Teams. For organisations running Darwinbox for HR operations, Xoxoday synchronises employee data automatically, keeping reward eligibility and user access current without manual intervention.Phase 4: Customisation
Xoxoday applies white-labelling and visual theming to align the experience with your organisation’s brand identity. Local language and multi-currency support are configured at this stage, ensuring the programme feels native to employees across geographies — whether they are based in the US, India, or the UAE.Phase 5: Testing and Review
Before launch, Xoxoday conducts User Acceptance Testing (UAT) with your team to validate all configurations, integrations, and workflows. Quality checks confirm that reward flows, approval chains, and notification triggers behave exactly as intended. Any issues identified during UAT are resolved before go-live.Phase 6: Launch and Support
Xoxoday coordinates the go-live process and provides post-launch support through a dedicated Customer Success Manager. Ongoing assistance is available via an SLA-based help desk, and Xoxoday delivers training sessions to ensure administrators and end users are confident from the start. All onboarding and deployment activities are conducted virtually, with coverage across time zones to accommodate globally distributed teams. Learn more: Xoxoday Help Centre — OnboardingHRIS and SSO Integrations
See which HR systems, SSO providers, and communication tools Xoxoday connects with out of the box, including Workday, Darwinbox, and Microsoft Teams.
Security and Compliance
Learn how Xoxoday meets enterprise security requirements, including ISO 27001 certification and SOC 2 Type II compliance.