Xoxoday delivers Knowledge Transfer as a structured part of every implementation, working directly with your organisation’s teams to ensure administrators and end-users can configure and operate the platform independently.
What Knowledge Transfer covers
Knowledge Transfer (KT) is not a single handover document — it is an ongoing, collaborative process that runs through the entire implementation lifecycle. Xoxoday’s project implementation team embeds KT into each phase, so your organisation builds capability progressively rather than receiving a data dump at go-live. The primary deliverables fall into two areas: platform configuration knowledge and day-to-day usage knowledge. Configuration KT covers how your administrators set up programmes, manage user roles, define approval hierarchies, and configure reward catalogues within Xoxoday. Usage KT covers how managers and employees interact with the platform — redeeming points, nominating peers, tracking budgets, and accessing reports.How Xoxoday structures the handover
Because Xoxoday is a multi-tenant SaaS platform, product updates, helpdesk content, and knowledge base articles are maintained centrally and made available to all organisations simultaneously. This means your team does not need to build documentation from scratch — Xoxoday’s shared knowledge base serves as a living reference that stays current as the product evolves. During implementation, the Xoxoday project team runs dedicated training sessions aligned to your organisation’s configuration. For example, if your organisation uses Workday or SAP SuccessFactors for HR data, the KT session covers how the integration is mapped and how your HR team can manage user sync without raising a support ticket for routine changes. Similarly, if Slack or Microsoft Teams is your primary communication layer, administrators learn how to manage notification templates and engagement nudges directly within those environments.What your team walks away with
By the end of the KT process, your designated administrators have hands-on familiarity with the Xoxoday admin console, understand how to onboard new users, manage programme budgets, and pull the reports needed for recognition programme reviews. Your HR or IT team also knows how to raise and track queries through Xoxoday’s helpdesk, which provides tiered support backed by documented SLAs. End-user readiness is equally important. Xoxoday supports the creation of launch communications and in-app guidance so employees understand how to participate from the first day the programme goes live — reducing the volume of basic queries your internal team needs to field. All KT materials reference Xoxoday’s central knowledge base, which is continuously updated and accessible post-implementation, ensuring your team has a reliable resource well beyond the initial launch window. Learn more: Xoxoday Help Centre — KTHow does the Xoxoday implementation process work?
Understand the end-to-end onboarding journey, from discovery through go-live, and how the project team manages each phase.
What helpdesk and support does Xoxoday provide post-launch?
Learn how Xoxoday’s shared helpdesk, knowledge base, and tiered SLAs keep your programme running smoothly after implementation.