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Xoxoday’s loyalty management software exposes a complete set of open RESTful APIs that allow external systems to programmatically handle every core loyalty function—from member registration and point earning to redemption, refunds, and GDPR-compliant data deletion—in real time.
Xoxoday’s loyalty management software includes a robust API layer built on open RESTful standards, giving enterprises full programmatic control over their loyalty programs without relying on manual exports or proprietary connectors. Any system that can make authenticated HTTP requests can integrate directly with Xoxoday’s loyalty engine. Member Registration Xoxoday’s API supports the automated enrollment of new loyalty members, which makes it straightforward to trigger member creation from platforms like Workday or SAP SuccessFactors the moment an employee is onboarded or a customer completes a signup flow. Member records stay consistent across systems with no duplicate data entry. Points Earning and Balance Inquiry External systems can call Xoxoday’s points-earning endpoint to log qualifying events—completed purchases, referrals, training completions, or custom business triggers—and have the member’s balance updated immediately. The balance inquiry endpoint returns real-time point totals, so customer-facing interfaces such as mobile apps or portals built on Darwinbox always reflect accurate figures without polling delays. Redemption and Refunds Redemption and refund operations are fully API-native. A connected e-commerce platform or internal rewards marketplace can initiate and confirm a points transaction programmatically, with Xoxoday validating the request, applying business rules, and updating the loyalty ledger in a single API response cycle. Refund endpoints reverse transactions cleanly when orders are cancelled or disputes are resolved. Compliant Member Data Deletion For organizations operating under GDPR, CCPA, or similar data protection frameworks, Xoxoday provides a dedicated member deletion endpoint that permanently removes a loyalty member’s personal data and transaction history on request. This ensures the loyalty program remains compliant without requiring custom workarounds or manual database operations. Security and Reliability All API traffic runs over HTTPS with token-based authentication. Xoxoday holds ISO 27001 certification and SOC 2 Type II compliance, so any integration built on these APIs inherits enterprise-grade security controls. Structured error responses and rate-limit headers ensure integrations behave predictably under production load. Example: Connecting a CRM and Mobile App A retail business running SAP SuccessFactors for workforce management and a custom mobile app for customer engagement can connect both systems directly to Xoxoday’s API layer. Employee recognition events and customer loyalty transactions flow through the same endpoints, each system reading and writing independently—no nightly batch jobs, no reconciliation overhead. Learn more: Xoxoday Help Centre — Reporting & analytics

How loyalty points are configured and managed

Understand how Xoxoday structures point-earning rules, expiry policies, and tier thresholds for loyalty programs.

Loyalty program reporting and analytics

Explore the dashboards and data exports Xoxoday provides for tracking member engagement, redemption rates, and program ROI.