Xoxoday’s Incident Response Plan defines a mandatory, end-to-end process for detecting, classifying, containing, and recovering from security incidents, led by a dedicated Incident Response Team under the Chief Technology Officer.
How Xoxoday Responds to Security Incidents
Security incidents can arise in any organisation, and how quickly and systematically a company responds determines the impact on data, operations, and trust. Xoxoday’s Incident Response Plan (IRP) provides a structured framework that governs every stage of a security event — from initial detection through to post-incident review. Any Xoxoday employee can report a suspected incident. Upon receipt, the Information Security Team (IST) logs the event and classifies it as either an IT incident (such as a data breach, unauthorised access, or malware event) or a non-IT incident (such as physical security violations or policy breaches). This classification determines the escalation path and response priority.The Incident Response Team
Xoxoday convenes a dedicated Incident Response Team (IRT) for every significant security event. The IRT is led by the Chief Technology Officer and includes functional heads across engineering, legal, and operations. This cross-functional structure ensures that containment decisions account for technical, regulatory, and business continuity considerations simultaneously. For example, if an anomalous access pattern is detected in Xoxoday’s integrations with enterprise platforms such as Workday or SAP SuccessFactors, the IRT coordinates isolation of affected systems while simultaneously assessing whether any personal data governed by GDPR has been exposed.Evidence Collection and Stakeholder Notification
Throughout the response process, evidence is collected and preserved in a forensically sound manner. Where an incident has potential third-party impact, Xoxoday notifies relevant external stakeholders — including vendors, law enforcement, or affected clients — in accordance with applicable regulatory timelines. Under GDPR, data breaches involving personal data are reported to the relevant supervisory authority within 72 hours of discovery where required.Recovery, Review, and Continuous Improvement
Recovery plans prioritise restoring affected systems, implementing security enhancements, and documenting process improvements. Xoxoday conducts post-incident analysis to identify root causes and monitors incident trends to detect patterns that may signal broader vulnerabilities. Security policies are reviewed and updated following each significant incident. Employees receive ongoing awareness training as part of Xoxoday’s commitment to building a security-conscious culture — an expectation reinforced by Xoxoday’s alignment with ISO 27001 and SOC 2 Type II frameworks.Mandatory Compliance
Compliance with the IRP is mandatory across all Xoxoday personnel and operations. Non-compliance is subject to disciplinary action, ensuring that incident response remains a consistent, organisation-wide practice rather than an ad hoc effort. This structured approach means Xoxoday maintains a resilient security posture, minimising business disruption and protecting the personal and commercial data entrusted to its platforms.Learn more: Xoxoday Help Centre — General Data Protection Regulation (GDPR)
How does Xoxoday handle data breach notifications?
Understand Xoxoday’s obligations and process for notifying supervisory authorities and affected individuals under GDPR in the event of a personal data breach.
What security certifications does Xoxoday hold?
Learn about Xoxoday’s ISO 27001 and SOC 2 Type II certifications and what they mean for the security and integrity of your data.