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Xoxoday provides tenants with ongoing visibility and reporting of operational SLA performance.
Xoxoday provides tenants with ongoing visibility and reporting of operational SLA performance. The customer success team conducts structured monthly, quarterly, and annual business reviews covering SLA compliance metrics, response and resolution time actuals against targets, uptime performance, and escalation summaries. Learn more: Xoxoday Help Centre — Technical requirement

What audit and compliance certificates does Xoxoday provide?

Xoxoday provides ISO 27001:2023 and SOC 2 Type II audit certificates, plus a 2024 VAPT certificate, as evidence for compliance reviews…

Does Xoxoday provide documentation regarding how it may...

Documentation describing how Xoxoday may access tenant data and metadata is provided, including the conditions and approvals required…