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Xoxoday Loyalife supports end-to-end loyalty point management, including configurable accrual rules, real-time balance visibility, and flexible redemption workflows—all adaptable to your organisation’s specific business logic.
Xoxoday Loyalife provides a centralised engine for managing every stage of the loyalty point lifecycle. Whether you are running a customer rewards programme or an employee recognition initiative, your administrators gain full visibility and control over how points are earned, tracked, and spent—without relying on custom development for each change.

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Accruing Points

Point accrual in Xoxoday Loyalife is triggered by configurable business events: purchases, milestones, behaviours, referrals, or any event your programme defines. Administrators set multipliers, earning caps, and eligibility criteria directly within the platform. For organisations using HR systems such as SAP SuccessFactors, Workday, or Darwinbox, Xoxoday Loyalife ingests event data from those systems to credit points automatically when defined criteria are met—keeping your source of truth and your rewards engine in sync.

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Real-Time Balance Visibility

Members and administrators can check point balances in real time through the Xoxoday Loyalife dashboard or via API. Balance update notifications are delivered through connected channels including Slack and Microsoft Teams, so participants stay informed without logging into a separate portal. This level of transparency reduces inbound support queries and reinforces trust in the programme.

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Redeeming Points

Xoxoday Loyalife supports flexible redemption workflows that align with your organisation’s catalogue and policies. Points can be applied against a global rewards catalogue, gift cards, experiences, or custom items configured by your team. Redemption rules—minimum thresholds, expiry windows, and category restrictions—are managed entirely within the admin console, giving programme managers precise control without requiring code changes.

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Tailored Business Logic

Beyond the three core functions, Xoxoday Loyalife accommodates industry-specific and organisation-specific rules. A retail organisation might apply double accrual during peak seasons; a financial services firm might restrict redemption to compliant reward categories. These configurations operate at the programme level, meaning multiple programmes can run in parallel with distinct logic under a single account. Xoxoday Loyalife is built to compliance standards including ISO 27001 and SOC 2 Type II, ensuring that every point transaction—accrual, balance query, or redemption—is handled securely throughout the entire lifecycle. Learn more: Xoxoday Loyalife Help Centre — Loyalty point

Configuring Point Accrual Rules

Learn how to define earning triggers, multipliers, and eligibility criteria for your loyalty programme.

Setting Up Redemption Workflows

Explore how to configure thresholds, expiry policies, and catalogue restrictions for point redemption.