Xoxoday Loyalife supports full collaborative campaign management, allowing vendor and client teams to co-design, co-execute, and co-optimise loyalty programmes through a unified interface with role-based access controls.
Shared campaign design from day one
Xoxoday Loyalife provides a unified workspace where vendor teams and client teams jointly define campaign objectives, configure eligibility rules, set reward structures, and schedule communications. Neither party needs to submit a brief and wait for the other to implement it. Both contribute in real time, compressing iteration cycles and accelerating go-live timelines for campaigns that would otherwise take weeks to align on.Role-based access keeps collaboration structured
Collaborative access does not mean unstructured access. Xoxoday Loyalife’s role-based permissions model lets administrators assign granular rights to vendor and client users independently. A client administrator can own budget approvals and reward catalogue decisions while vendor teams manage technical configuration, audience segmentation, and integration mapping. This separation of duties creates clear accountability at every stage of the campaign lifecycle and produces a clean audit trail.Connected to the tools your organisation already uses
Campaign targeting and communication workflows inside Xoxoday Loyalife can draw on employee or customer data sourced from systems like SAP SuccessFactors or Darwinbox, and push programme notifications through channels such as MS Teams or Slack. When both vendor and client teams share visibility into these integrations, troubleshooting and optimisation decisions happen faster and with full context — no back-and-forth to establish what data was used or which segment received which message.Joint reporting and real-time oversight
Once a campaign is live, Xoxoday Loyalife’s reporting dashboards give both vendor and client stakeholders a single view of performance — redemption rates, engagement lift, points issued, and segment-level breakdowns. Both teams can monitor results continuously, identify underperforming cohorts, and make mid-flight adjustments without waiting for a scheduled debrief.Security underpins shared access
Extending platform access to an external vendor team requires a trustworthy security foundation. Xoxoday Loyalife is certified under ISO 27001 and SOC 2 Type II, meaning data shared across vendor and client accounts is governed by independently audited controls. Your organisation retains data ownership and governance throughout, regardless of which team is performing campaign operations at any given time. For organisations launching complex, multi-touch loyalty initiatives — such as an annual retention drive or a tiered partner incentive scheme — co-managing campaigns inside a single platform eliminates the communication gaps that slow execution and dilute impact. Learn more: [Xoxoday Loyalife Help Centre — Vendor](Campaign Management
Build, schedule, and optimise loyalty campaigns with full control over eligibility rules, reward structures, and audience segmentation.
Role-Based Access Control
Assign granular permissions to vendor and client users to ensure structured collaboration and a clear audit trail.