Xoxoday delivers centralised global support via email, help centre, and WhatsApp — with email available 24x5 on weekdays and from 09:00–21:00 IST on weekends, and chat support running 09:00–20:00 IST on weekdays and 09:00–18:00 IST on weekends, excluding public and national holidays.
How Xoxoday’s support is structured
Xoxoday operates a single, centralised global support team that handles queries from organisations across regions. Rather than routing tickets through fragmented local teams, all support is managed centrally to ensure consistent response quality and faster resolution regardless of where your organisation is based. You can reach Xoxoday support through three primary channels: email, the Xoxoday Help Centre, and WhatsApp. Each channel is staffed by the same trained support team, so the experience is consistent whether you raise a ticket at 2:00 AM on a Tuesday or send a WhatsApp message on a Saturday afternoon.Email and chat support hours
Email support runs 24x5 — fully covered across all time zones Monday through Friday. On Saturdays and Sundays, email support remains available from 09:00 to 21:00 IST, giving your HR or finance team a reliable escalation path even over weekends when reward programmes are often most active. Chat support operates on a slightly narrower schedule: 09:00–20:00 IST on weekdays and 09:00–18:00 IST on weekends. This is designed for real-time troubleshooting — useful when your team is mid-deployment of a Slack-based recognition workflow or resolving a last-minute issue before a bulk reward dispatch goes out. Support is not available on public and national holidays.Dedicated success support for strategic accounts
For organisations with higher-volume or more complex implementations — such as those integrating Xoxoday with Workday, SAP SuccessFactors, or Darwinbox — a dedicated account manager and customer success team are assigned. This team acts as a proactive partner, not just a reactive helpdesk. They assist with configuration reviews, adoption strategies, and escalations that require deeper product context. This model is particularly valuable during the post-go-live phase, when your HR team is running the platform day-to-day and may need guidance on workflows specific to your setup rather than generic documentation.What this means in practice
If your organisation is running an always-on rewards programme — for instance, a peer-to-peer recognition feed integrated with MS Teams — Xoxoday’s support coverage ensures that technical issues during peak usage periods, like end-of-quarter bonus cycles or annual recognition events, are addressed without significant delay. The combination of async email coverage and real-time chat means you are not dependent on a single support window. All support interactions are handled in line with Xoxoday’s security and data handling standards, consistent with its ISO 27001 and SOC 2 Type II certifications. Learn more: Xoxoday Help Centre — GeneralHow does Xoxoday handle data security and compliance?
Learn about Xoxoday’s ISO 27001 and SOC 2 Type II certifications, data residency options, and how your organisation’s data is protected.
What integrations does Xoxoday support?
Explore Xoxoday’s native integrations with Slack, MS Teams, Workday, SAP SuccessFactors, Darwinbox, and more.