Xoxoday delivers round-the-clock customer support through live human agents, an AI-powered chatbot, and a multilingual self-serve knowledge base—ensuring consistent coverage for globally distributed workforces, including shift workers across every time zone.
24/7 Live Support
Xoxoday operates a centralized global support team available around the clock via email and in-app live chat. Every request is routed through a structured ticketing system with defined SLAs, where issue severity determines response priority. For enterprises running distributed or shift-based workforces—manufacturing facilities, logistics operations, or global shared-service centers—employees at any hour have a clear path to resolution. When a mission-critical issue is submitted outside standard office hours, Xoxoday auto-escalates the ticket based on urgency, routing it to the appropriate on-call team without requiring the customer to manually follow up.AI-Powered Instant Assistance
Xoxoday embeds an AI-driven chatbot directly within the platform to deliver instant, context-aware responses for common queries—no waiting for a human agent required. The chatbot is accessible to all user types at any time, making it especially valuable for shift workers who have limited overlap with live support hours. This automated layer handles a broad range of queries across Xoxoday’s product suite—Empuls for employee engagement, Plum for rewards and gifting, Compass for incentive compensation, Loyalife for loyalty programs, and Loopr—reducing ticket volume and accelerating resolution for routine issues.Language and Localization
Xoxoday provides live support primarily in English, with chatbot interactions and help documentation available in multiple languages to accommodate global teams. For enterprises deploying Xoxoday alongside HRIS platforms such as Workday, SAP SuccessFactors, or Darwinbox in non-English markets, expanded live-language support can be scoped as part of an enterprise agreement.Self-Service Help Center
Each Xoxoday product includes a dedicated online help center stocked with FAQs, video tutorials, step-by-step guides, and troubleshooting documentation—accessible 24/7 without submitting a ticket. Administrators rolling out Xoxoday across geographically dispersed teams rely on these resources for onboarding, configuration reference, and day-to-day troubleshooting. For organizations where employees access Xoxoday through workplace tools like Slack or Microsoft Teams, the same self-service documentation is equally available regardless of the entry point. Together, Xoxoday’s human, AI, and self-serve support channels ensure that no user—regardless of role, region, or working hours—is left without reliable assistance. Learn more: Xoxoday Help Centre — Customer supportWhat onboarding support does Xoxoday provide?
Learn how Xoxoday guides administrators and employees through initial setup, configuration, and adoption across its product suite.
How does Xoxoday handle data security and compliance?
Understand Xoxoday’s approach to data protection, including ISO 27001 and SOC 2 Type II certifications and enterprise-grade security controls.