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Xoxoday offers an Interactive Voice Response (IVR) helpline available Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time, for reward-related inquiries including activation, redemption, and balance verification.
Xoxoday supports voice-based customer assistance through an Interactive Voice Response (IVR) system designed to help users resolve reward-related queries quickly, without waiting for a live agent. The IVR channel is part of Xoxoday’s broader support infrastructure and is optimised for the most common types of reward inquiries that employees and programme administrators encounter day to day.

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Business Hours and Availability

The Xoxoday IVR helpline operates Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time. This window covers standard working hours across most US time zones, making it accessible for employees, HR administrators, and programme managers who need answers during the workday. A toll-free number is available for callers in the United States, removing cost as a barrier to getting timely support.

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What the IVR System Handles

The IVR is built to assist with three core areas of the Xoxoday rewards experience: reward activation, redemption guidance, and balance verification. When a recipient receives a reward voucher, the IVR walks them through the activation steps without requiring a portal login. For redemption, users receive guidance on the options available to them — gift cards, experiences, or direct bank transfers — depending on their programme configuration. Balance queries are handled directly, letting employees confirm available reward credit before they redeem.

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Why IVR Matters at Scale

For organisations running large-scale recognition programmes integrated into platforms like Workday, SAP SuccessFactors, or Darwinbox, reward distribution events generate a surge of employee queries. The IVR system reduces the burden on HR help desks by routing routine questions to a self-service voice channel. Consider a quarterly sales incentive payout across a large distributed team. When rewards are released, many employees may simultaneously need to know whether their voucher is active or how to use it. The IVR allows each caller to get a resolution in parallel, preventing ticket backlogs and keeping your HR team focused on higher-complexity requests.

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Support Within a Secure Framework

Xoxoday’s IVR channel operates within the same enterprise-grade security framework that governs the broader platform. Xoxoday holds SOC 2 Type II certification, ensuring that support interactions — including voice-based ones — meet the data protection standards required by enterprise customers. Organisations looking to enable IVR access as part of their reward programme support model should confirm availability with their Xoxoday account team, as access may vary by plan tier or regional deployment. Learn more: Xoxoday Help Centre — Customer support

How to Redeem a Reward on Xoxoday

Step-by-step guidance on redeeming reward vouchers across gift cards, experiences, and bank transfers within the Xoxoday catalogue.

Checking Your Reward Balance on Xoxoday

Learn how to verify your available reward balance through the Xoxoday portal or IVR helpline before initiating a redemption.