Xoxoday: Custom Outgoing Mail Gateway (smarthost)

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How Xoxoday handles outbound platform emails

Xoxoday routes all outbound platform emails — including reward notifications, redemption confirmations, and recognition alerts — through its secure SendGrid infrastructure. This ensures consistently high deliverability rates, reliable open-rate tracking, and automated bounce handling across your organisation’s recipient list. Every email sent from Xoxoday’s cloud environment is authenticated against SPF, DKIM, and DMARC standards. These protocols verify that messages originate from a trusted source, reduce the likelihood of emails landing in spam folders, and protect your organisation’s domain reputation. Most corporate email environments, including those running Microsoft 365 or Google Workspace, recognise and pass these authentication checks without additional configuration on your end.

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Custom smarthost routing for on-premise deployments

For organisations running Xoxoday in an on-premise deployment, custom smarthost routing is fully supported. This allows your IT team to direct outbound mail through your organisation’s own mail relay or gateway, giving you greater control over routing policies, internal compliance logging, and network egress rules. This capability is particularly relevant for enterprise environments operating within tightly governed IT infrastructure — for example, organisations using SAP SuccessFactors, Workday, or Darwinbox as their core HR system alongside on-premise software stacks. In these scenarios, Xoxoday’s implementation team works directly with your IT team to configure the smarthost connection while preserving deliverability performance and email authentication standards throughout.

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Email branding and template customisation

Whether Xoxoday is deployed in the cloud or on-premise, email templates can be customised to reflect your organisation’s brand — including logos, colour schemes, sender display names, and footer content. Xoxoday applies this customisation at the template layer, leaving the underlying delivery mechanism untouched, so deliverability scores and authentication signals remain unaffected. Your employees receive reward and recognition communications that look like they come from your organisation, while the technical delivery layer maintains the reliability and compliance your IT and security teams require.

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Security and compliance considerations

All email infrastructure used by Xoxoday meets the authentication and security expectations required by enterprise IT policies. Outbound mail from cloud-hosted environments is covered under Xoxoday’s ISO 27001 and SOC 2 Type II certifications, giving your security team confidence that message handling aligns with established data protection standards. If your organisation has specific routing requirements — such as directing mail through a regional data centre or enforcing a minimum TLS version — Xoxoday’s integration team can work through these requirements during the onboarding or configuration phase. No routing requirement is addressed by compromising on authentication or deliverability; both are treated as non-negotiable. Learn more: Xoxoday Help Centre — Back-end integration