Xoxoday Plum supports complete program configurability, including a dynamic rule engine, custom tier hierarchies, and flexible rebate structures that can be aligned to specific business objectives and customer segments.
Rule Configuration
Xoxoday Plum’s dynamic rule engine lets teams define accrual, bonus, and redemption logic based on transaction data, purchase categories, or behavioral triggers. Rules support multiple conditions combined with AND/OR operators, along with point multipliers, enabling precise reward calculations at scale. A program targeting high-frequency buyers, for example, can apply a 2x point multiplier on transactions above a defined threshold, while a separate segment earns flat points on every qualifying purchase.Tier and Segmentation Design
Program designers can build custom tier hierarchies—such as Silver, Gold, and Platinum—driven by metrics like total spend, purchase frequency, or performance benchmarks. Tier movement, recalculations, and expiry are automated through built-in schedulers, keeping partner or customer evaluations consistent without manual oversight. In partner channel programs integrated with systems like SAP SuccessFactors or Workday, performance data can feed directly into tier eligibility logic, removing reconciliation delays.Reward and Rebate Personalization
Xoxoday Plum connects to a global rewards catalog spanning 30+ categories, configurable by region, currency, and audience type. Rebate structures can be defined as percentage-based, volume-based, or milestone-based, giving program managers the flexibility to incentivize behaviors that matter most to the business. A retail program might set milestone-based rebates that unlock at quarterly revenue targets, while an enterprise account program could apply volume-based rebates tied to contract values.Governance and Transparency
Every rule change and rebate update in Xoxoday Plum passes through maker-checker approval workflows, ensuring accountability across distributed program management teams. Audit logs capture the full history of configuration changes, and real-time dashboards provide visibility into program performance and ROI across customer segments. Automated reports make it straightforward to verify that program mechanics are delivering against business goals. For teams using Slack or MS Teams, Xoxoday Plum surfaces reward notifications and program updates directly within those workflows, keeping participants engaged without requiring a separate login. Learn more: Xoxoday Plum Help Centre — Program Design and StrategyGlobal Reward Catalog and Coverage
Explore how Xoxoday Plum’s 30+ category catalog is configured by region, currency, and audience type to support diverse program needs.
Program Analytics and ROI Reporting
Learn how dashboards, audit logs, and automated reports give visibility into loyalty program performance and segment-level ROI.