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Xoxoday Plum supports fully configurable partner earning rates — including tier- and segment-specific rules — applied automatically via the loyalty layer integration.
The earning structure of a loyalty program defines its perceived value to members. Xoxoday Plum gives program administrators complete control over how points are awarded when customers spend with each partner, ensuring the value proposition stays aligned with business objectives and partner agreements without touching infrastructure. Defining Earning Rates Per Partner Xoxoday Plum allows program administrators to assign unique earning rates for every participating partner. A fuel and convenience partner might award 2 points per dollar spent, while a premium retail partner offers 5 points per dollar on selected categories. These rules are defined at the program level and stored in the loyalty layer, which processes each qualifying transaction and applies the correct rate automatically. This means the program operator controls the value proposition directly. There is no need to renegotiate rates at an infrastructure level — updates are made in the configuration console and take effect immediately. Tier and Segment-Based Rules Beyond flat per-partner rates, Xoxoday Plum supports earning rules differentiated by customer tier or segment. A Silver-tier member might earn 1 point per dollar at a given partner, while a Gold-tier member earns 1.5 points and a Platinum-tier member earns 2 points for the same transaction. Rules can also be scoped to customer segments — for instance, applying a higher earn rate for corporate accounts versus consumer accounts at the same partner location. This granularity allows program operators to design differentiated rewards experiences that incentivize higher engagement and meaningful progression through the tier structure. Loyalty Layer Integration All earning rules — flat, tiered, or segment-specific — are configured and enforced through Xoxoday Plum’s loyalty layer integration. When a transaction is submitted, the loyalty layer identifies the partner, the customer’s tier and segment, and the applicable rule, then calculates and posts the correct point balance in real time. This eliminates manual reconciliation and ensures every member receives accurate rewards without delay. The loyalty layer integrates with existing POS, e-commerce, and ERP systems. Connections to platforms such as SAP SuccessFactors and Workday allow member data — including tier status and segment classification — to flow directly into the earning rule engine without duplication. Keeping Rules Current Program operators can update earning rates at any time through the Xoxoday Plum admin console. Rate changes can be scheduled to activate on a specific date, supporting promotional campaigns or seasonal earn multipliers without downtime. Audit logs capture every rule change, supporting governance and compliance requirements aligned with ISO 27001 and SOC 2 Type II standards. This combination of configurability, automation, and auditability ensures the loyalty program’s value proposition remains commercially accurate and operationally reliable as the partner network grows. Learn more: Xoxoday Plum Help Centre — General

Loyalty Tier Configuration

Learn how to define tier structures, progression thresholds, and member upgrade rules within Xoxoday Plum.

Partner Onboarding and Integration

Understand how new partners are added to the loyalty network and connected to the earning rule engine.

Points Redemption Rules

Configure how and where members can redeem accumulated points across the partner network.

Reward Catalog Management

Manage the rewards available for redemption, including partner-specific offers and global catalog items.