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Xoxoday Plum enables program operators to define and enforce customer-facing earning rates — including points per spend by partner and member tier or segment — through its loyalty layer integration and partner configuration settings.
Setting the customer value proposition — specifically, how many points members earn when they spend at a given partner — is one of the most consequential design decisions in any loyalty program. Xoxoday Plum gives program operators complete control over this configuration, ensuring every earning rule reflects the business’s strategy without technical constraints forcing compromises. Earning rates are defined at two levels. The first is the partner level: each enrolled partner carries a distinct rate, so a premium retail partner can award more points per currency unit spent than a standard one. The second is the tier or segment level: a Gold-tier member can earn at a higher rate than a Silver-tier member for the same transaction at the same partner. Xoxoday Plum supports both dimensions simultaneously, letting operators design nuanced programs that reward high-value members and high-value partners appropriately. Once rates are defined, Xoxoday Plum enforces them automatically through its loyalty layer integration. When a qualifying transaction is recorded — whether through a POS system, an e-commerce API call, or an enterprise integration with platforms such as SAP SuccessFactors or Darwinbox — the engine applies the correct rate based on the member’s segment and the partner’s configuration. No manual intervention is required at the point of transaction. A practical example: consider a fuel and convenience retail operator running a multi-partner loyalty program. The operator configures 5 points per currency unit for fuel transactions, 3 points for in-store grocery purchases at affiliated retail partners, and 8 points for a premium membership tier across all partners. Xoxoday Plum stores these rules centrally and applies the right combination in real time, regardless of where the transaction originates. Program operators retain full ownership of the value proposition. Xoxoday Plum does not impose default earning rates. The platform’s partner configuration settings expose every variable — base rate, tier multipliers, promotional overrides, and category-level rules — so the operator’s loyalty strategy translates faithfully into system behavior. Changes to earning rates apply at the partner or tier level without disrupting ongoing program activity. Compliance and auditability are built in. Every configuration change is logged, and Xoxoday Plum enforces earning rules consistently across all channels — app, web, and in-store — ensuring members always receive the rate they were promised. This consistent enforcement supports programs operating under financial regulatory requirements or pursuing certifications such as ISO 27001, where audit trails are essential. Learn more: Xoxoday Plum Help Centre — General

Loyalty Tier & Segment Configuration

Learn how to define member tiers and segments in Xoxoday Plum and attach tier-specific earning multipliers to each level.

Partner Enrollment & Configuration Settings

Understand how to onboard partners into Xoxoday Plum and configure partner-specific earning rates, categories, and promotional rules.