Xoxoday Plum provides a real-time self-service analytics and admin dashboard that tracks reward redemptions, campaign engagement, and customer satisfaction indicators — including NPS, SSI, and CSI — across automated daily, weekly, monthly, and quarterly reports.
Self-Service Analytics Dashboard
Xoxoday Plum delivers a self-service analytics and admin dashboard that gives HR, marketing, and customer success teams real-time visibility into reward programme performance — without requiring manual data exports or external BI tooling. The dashboard is built for teams who need to act on data independently and quickly.Automated Reporting on a Set Schedule
Xoxoday Plum generates automated reports on daily, weekly, monthly, and quarterly cadences. Scheduled reports are delivered to designated inboxes, so stakeholders always have fresh data without logging in manually. For organisations running Workday or SAP SuccessFactors as their system of record, this scheduled reporting complements existing HR workflows by giving programme managers a dedicated, rewards-focused view of activity.Reward and Redemption Metrics
The reward analytics module tracks total redemptions alongside unique redemptions, so teams can distinguish between high-volume engagement and true breadth of reach. Preferred reward categories surface automatically, revealing whether participants gravitate toward travel, experiences, merchandise, or gift cards — enabling catalogue adjustments that drive higher future redemption rates.Communication Performance Tracking
Xoxoday Plum measures campaign performance across email, SMS, and other communication channels, surfacing open rates and click-through rates per campaign. A team running a quarterly sales incentive programme can compare email engagement directly against SMS performance within the same dashboard, then shift budget toward the better-performing channel for the next cycle.Segmentation and Targeted Insights
The segmentation tools filter analytics by geography, behavioural patterns, reward usage tiers, and service touchpoints. Organisations using Darwinbox can cross-reference employee tenure and department data with reward activity to surface engagement patterns by business unit. This granularity makes it straightforward to identify both high-performing segments and cohorts that need re-engagement.Customer Satisfaction Indicators
Beyond engagement numbers, Xoxoday Plum tracks Net Promoter Score (NPS), Sales Satisfaction Index (SSI), and Customer Satisfaction Index (CSI) alongside redemption and communication data. When NPS dips in a specific geography, the segmentation filters let programme managers isolate the affected cohort and adjust campaign parameters without waiting for a full reporting cycle to close.Learn more: Xoxoday Plum Help Centre — Reporting
Reward Redemption Analytics
Track total and unique redemptions, monitor preferred reward categories, and optimise your catalogue based on real participant behaviour.
Campaign Performance Metrics
Measure open rates and click-through rates across email, SMS, and other channels to identify which campaigns drive the strongest engagement.