Xoxoday Loyalife enables administrators to register customers directly through the loyalty CMS and customer service web platform, supporting tier-based onboarding and point-based welcome programs without relying on member self-service flows.
Registering Customers in Xoxoday Loyalife
Xoxoday Loyalife gives loyalty programme administrators direct control over customer registration through the built-in CMS interface. Onboarding new members does not depend on self-service sign-up flows — admins can create and activate customer profiles on demand, ensuring precision from the very first interaction. This admin-led model is especially valuable when your organisation needs to onboard customers with specific tier assignments or welcome incentives from day one.Tier-Based Onboarding at Registration
When your organisation runs a multi-tier loyalty programme — such as Bronze, Silver, and Gold membership levels — Xoxoday Loyalife allows administrators to assign tier status at the point of registration. A new enterprise customer can be enrolled directly into a Gold tier based on contract value or strategic relationship, bypassing the standard earn-and-climb journey. This removes friction for high-value relationships and reflects real-world business logic inside the loyalty engine from the moment a profile is created.Point-Based Welcome and Gifting Programs
Beyond tier placement, Xoxoday Loyalife supports point-based welcome programs triggered at registration. Administrators can configure welcome point grants — for example, awarding a fixed number of points when a customer is manually enrolled through the CMS. These points can be redeemed against rewards immediately, creating a strong first impression and driving early engagement with the loyalty programme before any transactional activity takes place.Dual-Platform Administration
Xoxoday Loyalife manages customer registration across two complementary interfaces: the loyalty CMS and the customer service (CS) web platform. Programme managers use the loyalty CMS for structured onboarding and campaign setup, while customer service teams use the CS platform to register individual customers in real time — such as during a support interaction or post-sale follow-up. Both interfaces write to the same customer record, maintaining a unified view of membership status, tier, and point balance. For organisations using HRMS platforms like Workday, SAP SuccessFactors, or Darwinbox to manage employee or partner data, Xoxoday Loyalife’s CMS-based registration provides a complementary channel for onboarding loyalty members who may not yet appear in integrated data feeds. Administrators can act immediately without waiting for a sync cycle, keeping onboarding timelines on track.Scalability and Onboarding Precision
Xoxoday Loyalife’s admin-led registration model is designed to scale with your programme. Whether your organisation is onboarding a handful of key accounts or rolling out a programme across thousands of customers, the CMS interface supports both individual and batch registration workflows. Administrators retain full control over tier assignment, point allocation, and programme eligibility at the time of enrolment, ensuring every customer starts their loyalty journey correctly configured.Learn more: [Xoxoday Loyalife Help Centre — Loyalty engine](
Configuring Tier Rules in the Loyalty Engine
Set up multi-tier membership structures, define progression criteria, and assign tiers manually or automatically within Xoxoday Loyalife.
Setting Up Point Reward and Welcome Programs
Configure point-based welcome grants, gifting programs, and earn rules that activate at customer registration or first login.