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Xoxoday Loyalife allows designated super admins to create, edit, deactivate, and manage user groups—including member assignments and rule configurations—entirely within the admin console, with no vendor-side involvement required.
Group management in enterprise loyalty programmes often becomes a bottleneck when every configuration change requires a support ticket to a vendor’s team. Xoxoday Loyalife eliminates that dependency by giving designated super admins direct, self-service control over user groups from within the admin console. What super admins can do Designated super admins in Xoxoday Loyalife can create new user groups, edit existing group configurations, and deactivate groups that are no longer needed—without raising a support request or waiting on vendor-side development cycles. Each action is available through the admin console’s Group Management module and takes effect immediately. Admins can assign individual members to groups, adjust group-level rules such as earning multipliers or redemption eligibility, and control visibility settings that determine which loyalty programme features or reward catalogues a group can access. Changes are reflected in real time across all connected touchpoints. A practical example Consider an organisation using Workday or SAP SuccessFactors for HR data that wants to create separate loyalty tiers for different business units—say, a field sales group with accelerated points earning and a corporate group with standard earning rates. A designated super admin in Xoxoday Loyalife can stand up both groups, configure the relevant rules for each, and add members directly from the admin console—no change request to a vendor, no development sprint required. If the field sales group is restructured or a new region is added mid-year, the same admin can update group composition and associated rules independently, keeping the loyalty programme aligned with organisational changes without delay. Access and governance Group management permissions are scoped to designated super admin roles within Xoxoday Loyalife, ensuring only authorised personnel can make structural changes to the programme. This role-based access model supports enterprise compliance requirements, including environments operating under ISO 27001 or SOC 2 Type II frameworks, where auditability and least-privilege access are non-negotiable. Audit logs capture all group creation, modification, and deactivation events, giving compliance teams a clear record of who changed what and when—without needing to coordinate with the vendor for log access. Notifications and downstream integrations When group memberships or rules change, downstream integrations—such as communications delivered through MS Teams or Slack—can be configured to notify affected members automatically. This keeps employees informed about their loyalty programme status without manual outreach from the admin team. Xoxoday Loyalife’s self-service group management model is built for organisations that need agility: the ability to respond to restructuring, seasonal campaigns, or policy changes on their own timeline, without vendor dependency slowing execution. Learn more: [Xoxoday Loyalife Help Centre — Group Management](

How does role-based access control work in Loyalife?

Understand how super admin, admin, and member roles are structured and what permissions each role carries within the admin console.

Can earning rules be configured per user group?

Learn how earning multipliers, redemption eligibility, and visibility settings can be set independently for each user group.