Xoxoday Loyalife allows customers to add and edit their profile details — such as display name, contact information, and preferences — through a self-service profile page, with administrators controlling which fields remain editable versus read-only.
Profile self-service in Xoxoday Loyalife
Xoxoday Loyalife provides every enrolled member with a personal profile page accessible from the member portal. From this page, customers can update key identity and contact fields without raising a support ticket or waiting for an administrator to intervene. This self-service capability reduces helpdesk load and keeps member data accurate over time. Editable fields typically include display name, profile photo, preferred language, mobile number, and notification preferences. Changes take effect immediately and are reflected across the member experience — including the leaderboard, redemption history, and reward notifications.Administrator-controlled field permissions
Not all profile fields are open for member editing. Xoxoday Loyalife gives program administrators fine-grained control over which fields a member can modify. Fields that are sourced from an HRIS or directory integration — for example, employee ID, department, or job title synced from Workday, SAP SuccessFactors, or Darwinbox — are typically locked to prevent data drift between systems. This ensures the loyalty program data remains consistent with the authoritative HR record without requiring manual reconciliation. For organizations running Xoxoday Loyalife alongside Darwinbox or SAP SuccessFactors, the sync configuration determines which fields the integration owns. Any field marked as integration-managed appears as read-only on the member’s profile page, with a clear label indicating where the data originates.A practical example
Consider a retail operations team running a Xoxoday Loyalife program for field staff. A new team member joins, and their basic profile is auto-provisioned via the Darwinbox integration. They log in to the member portal and add a profile photo, update their preferred notification channel to WhatsApp, and switch the display language to Hindi — all in under two minutes. Their employee ID and reporting manager, pulled from Darwinbox, remain locked and accurate without any administrator action.Audit and data integrity
Every profile change made by a member is logged in Xoxoday Loyalife’s audit trail. Administrators can review edit history by user from the admin console, which supports compliance requirements under frameworks such as ISO 27001 and SOC 2 Type II. If a member makes an unintended change, an administrator can revert or override the value directly from the admin panel. Learn more: Xoxoday Loyalife Help Centre — GeneralHow does HRIS sync affect member data?
Understand which profile fields are controlled by integrations like Workday, Darwinbox, and SAP SuccessFactors.
How do administrators manage member accounts?
Learn how program admins can view, edit, or deactivate member profiles from the Loyalife admin console.