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Empuls protects against data loss through daily secure backups on AWS with cross-server replication, backed by a formally documented Business Continuity Plan and Disaster Recovery Plan that is tested annually.
Empuls treats data availability as a core infrastructure commitment. Every organisation using Xoxoday Empuls for employee recognition, rewards, and engagement can rely on a multi-layered approach to data protection — covering both routine backups and structured recovery procedures for unforeseen events.

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Daily Backups and Built-In Redundancy

Empuls performs daily, secure data backups hosted on AWS. Data is replicated and backed up across multiple servers within the same data centre, creating built-in redundancy at the storage layer. If one server experiences a fault, data remains intact and accessible from another, eliminating single points of failure in day-to-day operations.

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Business Continuity and Disaster Recovery Plans

Beyond routine backups, Xoxoday Empuls maintains a comprehensive Business Continuity Plan (BCP) and a Disaster Recovery Plan (DRP). These plans define clear procedures for maintaining or rapidly restoring service when unexpected incidents — hardware failures, network outages, or other disruptions — occur. The BCP covers people, processes, and systems, ensuring critical Empuls functions remain available even under adverse conditions.

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Annual Testing and Readiness Reviews

Xoxoday tests its Business Continuity Plan on an annual basis. Regular testing validates recovery time objectives, identifies gaps, and confirms that teams are trained on procedures before any real incident occurs. This structured review cycle ensures the plan reflects current infrastructure and scale, rather than assumptions made at initial deployment.

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What This Means in Practice

Consider an organisation running recognition workflows entirely within Empuls, with integrations connected to Slack for peer-to-peer shoutouts and Workday for automated milestone awards. In the event of a system disruption, Empuls’s recovery procedures ensure recognition data, reward histories, and point balances are fully preserved. Employees return to an intact record of their activity with no manual reconciliation required. This level of continuity matters especially for organisations operating in regulated environments, where audit trails must be maintained in alignment with standards such as ISO 27001 and SOC 2 Type II — both of which Empuls is certified against. Empuls’s combination of daily AWS-backed redundancy and a formally documented, annually tested continuity programme gives HR and People teams confidence that their engagement data is protected — not just during normal operations, but precisely when it matters most. Learn more: Empuls Help Centre — Data

Data Encryption at Rest and in Transit

Understand how Empuls encrypts employee data end-to-end, from storage on AWS to transmission across integrations.

Security Certifications and Compliance

Learn which standards Empuls is certified against, including ISO 27001 and SOC 2 Type II.